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Backup Care

Backup Care Options for Child and Elder Care will allow employees to identify, access and secure high quality care with minimal effort or burden for the person seeking care in the event of a temporary disruption to regular care arrangements. Backup Care also gives you access to in-home caregivers that can assist you with personal care, meal preparation, and everyday household tasks that can be challenging while you are recuperating - whether from an unexpected illness or a planned event, like surgery - and is designed to ensure that you get the care you need without asking loved ones to take time off from work.

Care will be provided to address temporary breakdowns in regular child, adult, and elder caregiving arrangements:

  • Unexpected issues - illness, unreliable caregivers, school closures

  • Predictable times - holidays, caregiver vacations, surgery

  • Difficult to resolve situations - no family support, non-traditional work hours, loved ones who live elsewhere

  • Designed to allow employees to get to work.

National Provider Network

The Provider Network includes thousands of in-home agencies and child care centers nationwide offering top quality providers.

Center-based care:

  • 3,000+ child care centers

  • Available close to work or home

  • An active, structured environment with group/social interaction

In-home care:

  • 2,000+ home healthcare and nanny agencies

  • Care available 24-hours, weekend, overnight Dependent does not need to reside in the employee’s home

Agencies/Centers are licensed, bonded and insured and Caregiver Screening includes;

  • State and National criminal background checks

  • Personal and professional references

  • Previous residences

  • DMV and credit checks

  • CPR and First Aid trained

How It Works

  • Each benefit-eligible employee has a bank of 10 backup care days for personal use during the year

  • Individuals are encouraged to register in advance

  • When care is needed, the employee will call the toll-free number and consult with Backup Care specialists

  • The specialists will identify the most appropriate care provider within the network to meet the specific need

  • The specialist will respond to the caller within an agreed upon time frame to discuss available options

  • Center-based care: $15/day per child

  • In-Home care: $30/day - up to 3 dependents

  • Bright Horizons will require credit card information for payment. Money is never exchanged at the time of care.

Registration and Reservations

Online at: backup.brighthorizons.com

  • Username*: UVA

  • Password*: backup8

*If you are not currently registered, please use your above company assigned username and password. If you are already registered for the program, you may also utilize your current user name and password.

Backup Child and Elder Care Summary Information

Bright Horizons Website - Bright Horizons

Bright Horizons Customer Service - 1.866.854.1958

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