Resources to help you choose your benefits

Resources for Plan Year 2021


During benefits Open Enrollment, it’s important to know your needs and understand the different benefits options so you can make informed choices and choose the coverage that best supports your physical and financial well-being. HR has an array of resources available to help you evaluate your needs and understand the different benefits options:

Open Enrollment Presentations - Group presentations will not be held in person across Grounds this year, but instead will be virtual via Zoom, giving you the flexibility to choose many times and days to attend. Visit the Open Enrollment Presentations 2021 webpage for details.

Benefits and Well-Being Expo - The Expo will be virtual this year, and will run for the entire Open Enrollment period, October 5 - 16. Access the Virtual Expo at your convenience to learn more from vendors and HR team members, watch informational videos, and win prizes. Live presentations on benefits and well-being topics will run the first week of Open Enrollment, but recordings will always be available. Visit the Expo 2021 webpage for more details.

Open Enrollment Overview PPT - This PowerPoint offers an overview of your UVA Health Plan changes, and resources to help you make decisions about your benefits for 2021

Open Enrollment Overview Video - This video provides a high-level summary of how benefits changes are made year to year and resources to help you select your benefits

Compare Health Plan Options - There are many ways to compare your health plan options:

Videos- For Your Benefit, this new series offers short informative videos on important benefit topics. Click below to watch:

Podcasts - Listen anytime, anywhere to short podcasts on:

Personalized Assistance - If, after reviewing materials and resources on the Open Enrollment website, you would like additional 1:1 personalized assistance, please call 434.243.3344 to schedule a 20-minute Zoom appointment with one of our HR professionals. HR is offering a limited number of benefits appointments from now until Wednesday, October 14.

Additional Resources

Note: Viewing and changing benefits must be completed by navigating to Workday.

  • Open Enrollment Overview Video

    Watch the Open Enrollment video for a brief, high-level summary of 2021 changes and available benefits.

    Watch the Open Enrollment Video
  • Benefits and Well-Being Expo

    Watch this video to learn about the new virtual platform for this year's Benefits and Well-Being Expo. Enjoy the Expo from the convenience of your preferred location, anytime between October 5 and October 16.

  • Picwell

    Picwell - an online personalized tool that uses big data to compare information you input with millions of other Americans to determine the best fit. Previously just available for the health plan, Picwell now includes details about health, dental, vision, and benefits savings accounts, including how much you should save in your HSA for anticipated medical bills.

    Visit Picwell
  • ALEX, Step-by-Step Virtual Assistant

    Use "ALEX," a step-by-step virtual assistant who helps you choose 2021 benefits. You enter basic information, and ALEX responds with a customized experience, showing you what’s available and how to get the best value for your investment. Gather information in advance about your healthcare provider visit frequency, prescriptions, and vision and dental care needs in order to get the most accurate assistance from ALEX.

    Use ALEX for 2021 Benefits
  • Open Enrollment Brochure

    The Overview mailer about Open Enrollment has been expanded into a 12-page brochure and details key dates, benefits changes, action items, what’s new for 2021, resources, and how to enroll in Workday.You will receive your Open Enrollment printed brochure in the mail by September 21. In the meantime, here is the PDF version if you'd like a sneak peak!

    View the brochure
  • Cost Comparison Mailer

    The Cost Comparison mailer has been expanded into an 8-page booklet and not only includes the four “Health Plan Options at a Glance” tables you have enjoyed in previous years, but also a shortened version of the Aetna Schedule of Benefits comparison table for in-network services, a comparison of dental plan options, additional resources, and key dates. You will receive your Cost Comparison booklet in the mail by September 28. In the meantime, here is the PDF version if you'd like a sneak peak!

    View the Cost Comparison
  • Saving for Retirement Video

    This video explains VRS, ORP, and supplemental savings plans.

    Watch the Video

Aetna Medical and Prescription Resources

Visit the Aetna website and click on “Log in/Register” to access these resources:

  • Find Care & Pricing: Compares costs for common medical tests, services, and procedures based on your plan details and gives you real-time, personalized estimates. 
  • Custom Doctor Find: Confirms whether providers are in-network, so you can get the best value for your needed services
  • Aetna Institute of Quality List: Lists IOQ facilities that meet Aetna’s evidence-based and recognized standards for clinical outcomes and patient safety with the following procedures:
    • Cardiac care
    • Orthopedic care
    • Bariatric surgery
  • Aetna Plan Selection Tool: Online tool to help you choose your health plan. Once logged in, it allows you to view your actual claims history. Follow instructions here.

AETNA CUSTOMER SERVICE CENTER

Phone: 800.987.9072

Hours of Operation:

  • Monday through Friday: 9 am - 9 pm, EST
  • Saturday: 8 am - 4:30 pm, EST

Claims Mailing Address: P.O. Box 981106, El Paso, TX 79998-1106

AETNA MEDICAL/PHARMACY PRE-CERTIFICATION DEPARTMENT

Phone: 855.240.0535

Hours of Operation:

Enroll in Workday

  • To review and elect your benefits in Workday

    Please see the video below on the new Benefits Tiles system in Workday, which will apply both for Open Enrollment and for all benefits changes throughout the year. 

    A summary of how to review and elect your benefits in Workday is below:

    • Navigate to Workday.
    • In your Workday Inbox, click on the message titled "Open Enrollment Change: [Your Name] on 01/01/2022"; click on "Let's Get Started."
    • Open Enrollment in Workday this year is organized into "tiles" for each benefit; you will see two sections, one for Health Care and Accounts, and one for Insurance. Each section has multiple tiles. You will start with Health Care and Accounts.
    • You will have three edit options at the bottom of every tile:
      • Manage to make changes to a benefit you already have
      • Enroll to add a new benefit
      • View to see a benefit that is not editable in Workday (more on this further down)
    • Select a tile and choose the edit option for that tile.
    • Once you've selected or waived a benefit in the Health Care and Accounts section, click on Confirm and Continue -- this will take you to a separate window to select or waive eligible dependents for that benefit. Dependents previously enrolled who are eligible will show up automatically, you just need to select or waive each one of them.
    • Click Save to update the benefit tile. This does NOT submit your elections, it just saves the individual benefit tile details you've selected. 
    • Repeat the above process for all six Health Care and Accounts tiles.
    • One thing Workday doesn’t do in the new tile platform is give you a status update on which benefits you’ve touched. So, it would be a good idea to make a note as you complete them so you can track your progress.
    • Once you've completed the Health Care and Accounts section, move on to the Insurance section. You will see multiple tiles under Insurance.
    • Select a tile and choose the edit option for that tile.
    • Please note that some life insurance benefits are VIEWABLE in Workday but not changeable. Each of these tiles will direct you to where you need to go to make changes. Some of these changes may be outside of Workday.​
    • Once all your benefits have been reviewed and edited as needed, click on Review and Sign -- read the summary of what's you elected on that page, and attach any required documents such as birth certificate for new dependents.
    • Click on the I Accept box, then click on Submit to complete your Open Enrollment process.
    • Print this page or save it as a PDF.
    • Look for additional tasks in Workday for things such as spousal affidavits or HSA affidavits.​
  • If you Change Your Mind on an Open Enrollment Choice You Made and Open Enrollment Has Not Closed

    You can make changes to your elections as long as the Open Enrollment period is open, even after you have submitted your elections.

    1. From the Benefits app in Workday, click on Change Open Enrollment
    2. You will be making changes to what has been previously submitted. Any changes made will need to be resubmitted. If you do not resubmit, the changes will be deleted and the previous submission will remain in effect.
    3. Move through the same tiles to elect or waive coverage.
    4. Once changes are complete, electronically sign at the bottom of the last page and press the Submit button.
    5. Print the new confirmation of benefits elections.
You guys do such an amazing job of providing all the needed information for choosing the right benefits all over grounds through various means including technology!!! Lydia Santangelo, Operations Sr. Administrative Coordinator, FM-Operations Management

Having trouble finding what you’re looking for?

We strive to make the information on every webpage clear and easy to find. Please let the HR Communications team know if you're having trouble finding what you're looking for, so we can improve your experience on this page in the future. 

For non-website questions or concerns about benefits and Open Enrollment, please contact the HR Solution Center by phone at 434.243.3344, or by email at AskHR@virginia.edu.

For previous Open Enrollment email communications, see the right sidebar box on this page labeled "Open Enrollment Emails."