Introduction to Emotional Intelligence


Examine the connection between how people think, feel, and behave. Explore how emotions affect job performance and review the importance of self-awareness, self-management, social awareness, and relationship management.

What will I learn?

How to:
  • Define emotional intelligence
  • Understand the biological and business case for emotional intelligence
  • Recognize the four, core emotional intelligence skill areas
  • Focus on specific ways to practice and improve emotional intelligence

What will this course help me do?

  • Identify and manage your emotions.
  • Practice empathy.
  • Be proactive in planning difficult interactions and conversations in a way that will get you the results you really want.
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