Introduction to Emotional Intelligence

Examine the connection between how people think, feel, and behave. Explore how emotions affect job performance and review the importance of self-awareness, self-management, social awareness, and relationship management.

What will my team learn?

How to:

Define emotional intelligence
Understand the biological and business case for emotional intelligence
Recognize the four, core emotional intelligence skill areas
Focus on specific ways to practice and improve emotional intelligence

What will this course help my team do?

Identify and manage your emotions.
Practice empathy.
Be proactive in planning difficult interactions and conversations in a way that will get you the results you really want.

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