Introduction to Emotional Intelligence
Examine the connection between how people think, feel, and behave. Explore how emotions affect job performance and review the importance of self-awareness, self-management, social awareness, and relationship management.
What will my team learn?
Define emotional intelligence
Understand the biological and business case for emotional intelligence
Recognize the four, core emotional intelligence skill areas
Focus on specific ways to practice and improve emotional intelligence
What will this course help my team do?
Identify and manage your emotions.
Be proactive in planning difficult interactions and conversations in a way that will get you the results you really want.