Diagnose conflict before it intensifies and apply the appropriate conflict resolution techniques to specific situations.
What will my team learn?
- Identify the five common approaches to conflict and the implications of each style
- Recognize your typical approach to conflict
- Assess conflict situations
- Practice managing conflict utilizing each of the five approaches
- Practice conflict norming
What will this course help my team do?
- See the positive aspects of conflict as a healthy endeavor for your team.
- Build confidence in dealing with conflict.