Managing Conflict


Diagnose conflict before it intensifies and apply the appropriate conflict resolution techniques to specific situations.

What will my team learn?

How to:
  • Identify the five common approaches to conflict and the implications of each style
  • Recognize your typical approach to conflict
  • Assess conflict situations
  • Practice managing conflict utilizing each of the five approaches
  • Practice conflict norming

What will this course help my team do?

  • See the positive aspects of conflict as a healthy endeavor for your team.
  • Build confidence in dealing with conflict.