Tough Conversations


Think about a conversation you are either dreading or avoiding. Did you know that if you don’t talk it out, you will act it out? Think about that. Let us help you create a script for how you will start the conversation. Let’s identify strategies and approaches for engaging in conversations when the stakes are high, emotions are intense, and opinions are opposing. And let’s help you learn ways to understand another’s point of view while making it safe for both parties to keep talking. The model used in this course is based on the book, Crucial Conversations.

What will I and/or my team learn?

How to:

  • Identify conversations that are keeping you from what you want.
  • Identify your own style under stress and strategies to manage it.
  • Discover your stories –what you are telling yourself to justify your behavior.
  • State your mind while making it easier for others to do the same.

What will this help me and/or my team do?

  • Talk to anyone about anything and reach alignment and agreement on important matters.
  • Develop a high-performance culture based on trust and respect.
  • State your mind while making it easier for others to do the same.