Health System Engagement & Safety Survey


The UVA Health System Engagement & Safety Survey is a system-wide survey that allows our organization to establish data benchmarks and compare team members' responses with those from comparable, highly-esteemed healthcare organizations. The results and data gathered from the survey help inform decisions and influence change in the work lives of our team members.

Team member participation is vital, providing an annual opportunity to identify areas of improvement and assist with implementing positive changes within departments, as well as the organization as a whole. Senior leaders utilize the survey to highlight pain points and successes, ensuring we meet or exceed industry standards.

Every team member should expect regular communications from HR, leadership, and Press Ganey (the vendor who implements the survey) about the engagement & safety survey. Your voice is important, and by participating in the survey you can express ideas, share what's great, share what needs improvement, thank others, and provide feedback.

Why participate?

2019 Survey Results Now Available

Leaders may access engagement results from Press Ganey at any time using your previously provided credentials. Click the link, and log in.

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Understand, Share, & Discuss 2019 Survey Results

Every year we use the Engagement & Safety Survey results to provide insight and awareness about our culture through team member feedback, which is used to build a "best in place to work" culture across the Health System. This culture of engagement, accountability, and trust through partnership with team members drives high organizational performance and growth by delivering excellent quality of care and service to patients. Use the following resources to understand, share, and initiate conversations about survey results.

2019 Survey Terms and Items

Download and print the 2019 Health Engagement & Safety Survey.

  • Key Terms

    Organization: When a question refers to the organization, consider the place where you primarily deliver services within the University of Virginia Health System (i.e. UPG, Medical Center, SON, HSL, etc.). 

    Senior Management: consider the EVP/CEO/Administrator and the executive team of your function within UVA Health System. 

    • School of Medicine Physicians: consider your service line leaders. 

    “The person I report to”: When a question refers to the person you report to, consider the person who primarily reported to directly on February 25th. 

    • School of Medicine Physicians: consider the Medical Director of the area in which you primarily practice. 

    Work Unit: When a question refers to your work unit, consider the group of team members you primarily work with on a regular basis on February 25th who report to the same person as you. 

    • School of Medicine Physicians: consider the group of team members in the area in which you primarily practice. 

    Team Members/Employees: When a question refers to team members/employees, consider all of the people you work with at UVA Health System. 

  • Survey Items & Domain

     

    Item # 

    Survey Item 

    Domain 

    36 

    I care for all patients/clients equally even when it is difficult. 

    Employee 

    37 

    The work I do makes a real difference. 

    Employee 

    38 

    I can report patient safety mistakes without fear of punishment. 

    Organization 

    39 

    In my work unit, we discuss ways to prevent errors from happening again. 

    Employee 

    40 

    Employees will freely speak up if they see something that may negatively affect patient care. 

    Employee 

    41 

    We are actively doing things to improve patient safety. 

    Organization 

    42 

    Mistakes have led to positive changes here. 

    Organization 

    43 

    When a mistake is reported, it feels like the focus is on solving the problem, not writing up the person. 

    Organization 

    44 

    Where I work, employees and management work together to ensure the safest possible working conditions. 

    Employee 

    45 

    I feel free to raise workplace safety concerns. 

    Employee 

    46 

    My work unit works well together. 

    Employee 

    47 

    Different work units work well together in this organization. 

    Organization 

    48 

    There is effective teamwork between physicians and nurses at this hospital. 

    Organization 

    49 

    My work unit is adequately staffed. 

    Organization 

    50 

    Communication between work units is effective in this organization. 

    Organization 

    51 

    The amount of job stress I feel is reasonable. 

    Employee 

    52 

    Communication between physicians, nurses, and other medical personnel is good in this organization. 

    Organization 

    53 

    This organization provides high-quality care and service. 

    Organization 

    Download & Print 2019 Survey Items
  • Magnet Survey Items & Domain (Nursing Only)

    Item #  Survey Item

    58 

    Within my scope of nursing practice, I have the freedom to act on what I know is in the best interest of the patient. 

    59 

    I have the opportunity to influence nursing practice in this organization. 

    60 

    I have opportunities to learn and grow in this organization. 

    61 

    The person I report to uses the performance process to coach me on my professional development. 

    62 

    The person I report to supports free exchanges of opinions and ideas. 

    63 

    The person I report to is responsive when I raise an issue. 

    64 

    Nurse leaders are accessible in this organization. 

    65 

    Senior nursing leadership is responsive to my feedback. 

    66 

    We effectively use cross functional (interprofessional) teams in this organization. 

    67 

    There is good collaboration between nursing and the different ancillary services, e.g., pharmacy, lab, radiology, nutrition, behavioral health, etc. 

    68 

    Overall, I am satisfied with the expertise of the nursing staff. 

    69 

    My work unit uses evidence-based practice in providing patient care. 

    70 

    My work unit demonstrates a commitment to patient- and family-centered care. 

  • Open Ended Survey Items

     

    Please share any changes or improvements you have seen in your work unit since the last survey. 

    Please provide one suggestion on how to make this organization a better place to work. 

  • WHAT IS THE 2019 UVA HEALTH SYSTEM ENGAGEMENT & SAFETY SURVEY?

    The UVA Health System Engagement & Safety Survey is a system-wide survey that provides benchmarking data that will allow us to compare our team members’ responses with the team member responses from comparable esteemed healthcare organizations. Additionally, the results and data gathered from this survey will inform decisions that will influence positive change in the work lives of team members throughout UVA Health System.

  • WHO IS ADMINISTERING THE 2019 UVA HEALTH SYSTEM ENGAGEMENT & SAFETY SURVEY?

    This year’s survey will be administered by Press Ganey. Press Ganey has partnered directly with academic health systems since 1986 and has partnered with Vizient on Magnet-specific surveying over the last 19 years. They are an industry leader in helping to drive targeted and sustainable improvement through their engagement solutions, which are based on over 30 years of focused research and development.

  • WHAT DOES THE TERM “ENGAGEMENT” MEAN? WHY DOES IT MATTER?

    Engagement refers to the psychological connection team members feel to their jobs. It goes beyond job satisfaction to reflect how invested and connected team members are in the success of their teams and the organization. Through extensive research conducted by Press Ganey, we know that high levels of team member engagement link directly to positive organizational outcomes, including productivity, retention and cost-efficiency. Most importantly, engaged team members get more out of their work and have a positive influence on an organization’s success.

  • WHY IS THE 2019 UVA HEALTH SYSTEM ENGAGEMENT & SAFETY SURVEY BEING CONDUCTED?

    This survey is seen as a recurring opportunity for all team members to identify areas for improvement and assist with implementing positive changes in their departments and throughout the organization as a whole. UVA Health System’s senior leaders believe in the value of the survey and take the results very seriously. Additionally, these results allow us to benchmark against similar healthcare organizations and understand areas for improvement to ensure we are meeting or exceeding industry standards.

  • WHO SHOULD PARTICIPATE IN THE SURVEY?

    All UVA Health System team members from the Medical Center, University Physicians Group, Health Science Library, School of Nursing and Clinical Faculty in the School of Medicine who started on or before January 23, 2019 will be invited to participate in the 2019 UVA Health System Engagement & Safety Survey. This group also includes non-Medical Center personnel who manage Medical Center team members and non-Medical Center personnel utilizing the Kronos time & attendance system (i.e. Environmental Services and Nutritional Services team members).

  • WHY SHOULD I PARTICIPATE?

    Sharing your thoughts about your work will help drive impactful change throughout the Health System. Evaluating and acting upon the data collected from the UVA Heath System Engagement & Safety Survey is one of the best ways we ensure that UVA Health System is making decisions that will positively impact our team members’ work lives. The survey is an investment in all team members to ensure we have what we need to be successful.

  • WHAT IS THE RATING SCALE ON THE SURVEY?

    Most survey questions will provide a 5 point rating scale ranging from Strongly Disagree to Strongly Agree. There will be a “Not Applicable” option for any questions that do not pertain to your work at UVA Health System. In addition to these questions, there will be one open-ended questions that will allow you to write-in your responses/comments.

  • WHEN TAKING THE SURVEY, SHOULD I BE THINKING ABOUT MY MANAGER, MY TEAM, OR THE ORGANIZATION AS A WHOLE?

    When completing the survey, there are multiple “key terms” that should be considered when answering all questions. Please see below for a list of “key terms” that will show up throughout the survey: 

    Organization: When a question refers to the organization, consider the place where you primarily deliver services within the University of Virginia Health System (i.e. UPG, Medical Center, SON, HSL, etc.).

    Senior Management: consider the EVP/CEO/Administrator and the executive team of your function within UVA Health System. 

    *School of Medicine Physicians: consider your service line leaders.

    “The person I report to”: When a question refers to the person you report to, consider the person who primarily reported to directly on February 25th.

    * School of Medicine Physicians: consider the Medical Director of the area in which you primarily practice.

    Work Unit: When a question refers to your work unit, consider the group of team members you primarily work with on a regular basis on February 25th who report to the same person as you.

    * School of Medicine Physicians: consider the group of team members in the area in which you primarily practice.

    Team Members/Employees: When a question refers to team members/employees, consider all of the people you work with at UVA Health System.

  • IS THE SURVEY CONFIDENTIAL?

    Yes. Press Ganey administers the survey according to strict confidentiality policies. At no time does Press Ganey share data with UVA Health System or any other client in a way that would directly connect you to your responses.

  • WHAT IS THE DIFFERENCE BETWEEN ANONYMOUS AND CONFIDENTIAL?

    Anonymity refers to the lack of anyone knowing who is answering the survey questions. Press Ganey does not collect survey information anonymously, as they need to be able to identify which respondents should be grouped for team reports. However, any information that is provided to Press Ganey is kept completely confidential/private. Your identity and answers will not be revealed or released in any capacity. In addition, Press Ganey follows exceptionally strict procedures so that aggregated data that is reported remains anonymous and cannot be attributed to any specific team members.

  • WHAT IF MY TEAM CONTAINS FEWER THAN FIVE PEOPLE? WILL MY MANAGER BE ABLE TO IDENTIFY WHICH ANSWERS ARE MINE?

    No. Press Ganey will only report the results at the team level if there are at least five people in the group. If there are not five respondents, the survey results for this team will be included in the responses at the next level (i.e. your manager’s manager).

  • WHO WILL HAVE ACCESS TO MY RESPONSES? WILL MY MANAGER OR SOMEONE FROM UVAHS SEE MY INDIVIDUAL ANSWERS?

    No. All personal responses to this survey will be kept completely confidential. Press Ganey will collect, report and analyze the data. At no point will anyone at UVA Health System, including senior leaders and managers, receive access to the origins of specific feedback from any team member. Managers will receive their teams’ results as averages and percentages, as long as there are five or more responses. If there are fewer than five responses in a department/team, the manager will not receive these survey results to ensure confidentiality. During the survey administration period, team members can email the Press Ganey Technical Support Desk at hdesk@pressganey.com with any questions regarding the confidentiality of the survey or their responses.

  • WHEN AND HOW DO I TAKE THE SURVEY?

    You will receive an email to your UVA Health System email address from Press Ganey with a unique link that will direct you to the survey. You may also access the survey through a direct link to the Press Ganey survey portal and use your known password you will be given to log in and complete the survey. The survey will be accessible online 24 hours a day, seven days a week through the deadline.

  • CAN I TAKE THE SURVEY USING A MOBILE DEVICE?

    Yes! The survey is mobile-ready and can be accessed using smart phones, tablets, etc. The survey can also be completed on a PC or Mac.

  • HOW MANY QUESTIONS WILL BE ON THE SURVEY, AND HOW LONG WILL IT TAKE TO COMPLETE THE SURVEY?

    There will be a total of 57 survey questions for all team members and 18 additional questions (75 total) for team members in nursing positions. The average survey completion time ranges from 15-20 minutes.

  • WILL I BE GIVEN TIME TO TAKE THE SURVEY DURING WORK HOURS?

    Yes. Completing the survey is very important, and each team member should be provided time during work hours to complete it. However, if you don’t have a chance to complete the survey at work, you will be able to complete the survey at home if you have internet access.

  • WHO DO I CALL IF I HAVE GENERAL QUESTIONS ABOUT THE SURVEY?

    For general questions regarding the survey, please call the Solution Center at (434) 243-3344 or email askhr@virginia.edu.

  • WHO DO I CALL IF I AM EXPERIENCING TECHNICAL DIFFICULTIES WHILE TAKING THE SURVEY?

    For technical issues or questions regarding confidentiality, please email the Press Ganey Technical Support Desk at hdesk@pressganey.com or by calling 800-849-2292.

  • WILL WE FIND OUT THE RESULTS FOR OUR DEPARTMENT?

    Yes. Management will receive summary data for their teams in August 2019, and they will be asked to share these results with their teams. Areas for improvement should be discussed amongst the team members and areas of high engagement should be recognized and celebrated.