Talent Community of Expertise

Talent Community of Expertise


The Talent Community of Expertise provides the planning, recruitment, development, growth, recognition, and workplace program and advisory services to help UVA organizations achieve their mission. Our three specialized units address the following areas:

Talent Recruitment - The way we recruit the best people to the University of Virginia, build pipelines, and manage needed scalability of the workforce, with a consistent and positive employment experience across all employment types.

Talent Management - The way we create an exceptional employment experience for our people at the University of Virginia.

Employee Relations - The way we collectively live our values, look out for our people, and address performance at the University of Virginia.

Talent COE Leadership:
John Lew, Assistant Vice President

Talent Recruitment

Our vision is to recruit the best talent to the University of Virginia, ensuring the best possible experience for the hiring manager, search committee, and job seekers, while reducing recruitment related expenses, where possible. We are also building an overall infrastructure to support Talent Flexibility across Grounds. We leverage best-in-class recruitment and talent flexibility tools to support both core and distributed, business-specific recruiting professionals to deliver top talent, training, guidance collaboration, and partnership.

Key Outcomes of Our Work

  • Decreased time to fill a position (emphasis on right candidate) and increased job offer acceptance rate
  • Increased diversity/size of applicant pools and talent pipelines
  • Decreased recruitment expenses
  • Improved management and candidate experience with hiring process
  • Increased employee retention in first six months
  • Increased ability to meet fluctuating workforce needs with flexible workers and increase number of rotational placements

Service Offerings

  • Job Sourcing and Posting

    Sourcing is the deliberate process of proactively searching for qualified candidates for current or planned open positions and the posting of requisitions for any open positions. Effective sourcing increases the number of qualified candidates in a candidate pool.

    Our Services

    • Build on branding, outreach, and social media strategies
    • Share candidates for similar positions across requisitions and hiring managers
    • Deliver recruitment and branding events
    • Develop active and passive candidate pipelines
    • Build diversity engagement strategies

    The Outcomes for Our Customers

    • Experienced recruiters focused on hiring needs
    • Proactive sourcing to attract the best candidates
    • Rapid job postings
    • Rapid and reduced cost job advertising due to leveraged contracts
    • More robust infrastructure to minimize recruiter administrative tasks
    • Quality, vetted candidates for interviews
  • Search and Candidate Experience

    Search and candidate experience is the detailed work that makes the life of a hiring manager and search committee easier. From scheduling of candidate interviews to making the final job offer, this area oversees the details that matter to the hiring unit and reinforce the candidate experience. When done well, consistent and predictable recruit-to-hire support improves acceptance rates. It also optimizes recruiter-specific talents, enhances the employment brand, and increases hiring manager and search committee satisfaction.

    Our Services

    • Develop position narratives
    • Support candidate screening
    • Provide applicant tracking and reporting
    • Facilitate candidate communications
    • Advise best practices for reference checks
    • Produce offer letters
    • Provide information about Charlottesville and direct candidates to resources

    The Outcomes for Our Customers

    • Reduced administrative burden for recruiter
    • Candidate interview scheduling
    • Single point of contact for candidate questions
    • Offer letter preparation for your approval
    • Salary negotiations with candidates (if desired)
  • Vendor Management

    Vendor management is the active engagement and oversight of recruitment vendors who are hired to bolster the search process as needed. Effective vendor management enables UVA to spend advertising and search dollars wisely, get a fair return, and align the goals of vendors with your search objectives.

    Our Services

    • Identify potential vendors
    • Drive the vendor selection and negotiation process
    • Monitor vendor performance and raise issues proactively
    • Facilitate vendor administration

    The Outcomes for Our Customers

    • Support to identify vendors and steward them through the UVA procurement process
    • Pre-approved, competitively priced sourcing options
    • Vendor invoicing coordination with your budget resource
  • Program Consultation Services

    Program consultation is coaching available to UVA organizations on a variety of topics that matter throughout the recruitment process. When the conversation turns to diversity and compliance or relocation and accompanying partners, Talent Recruitment is there to provide services as needed. Effective program consultation advances UVA’s diversity objectives, avoids compliance risk, and empowers hiring managers to handle questions about bonus, relocation, and dual career support, while maintaining an exceptional candidate experience.

    Our Services

    • Improve compliance and diversity strategies
    • Facilitate employee referral programs
    • Advise on sign on and retention bonus recommendations
    • Support relocation assistance (coordination with Solution Center)
    • Facilitate accompanying partner assistance (coordination with Dual Career)
    • Provide leading practices to hiring managers and search committees

    The Outcomes for Our Customers

    • Employee Referral Program
    • Relocation assistance support
    • Retention/Sign on bonus recommendations
    • Diversity and inclusion hiring strategies for a unit
    • More robust infrastructure to minimize recruiter administrative tasks to focus on recruiting
  • Hiring Support Tools

    Hiring support tools are asked for by our customers most frequently and should never need to be built from scratch. Proven tools make it easier to ask good questions, evaluate candidates consistently, navigate hiring rules, and stay current with recruitment best practices. Keeping core tools current is the primary way to create a consistent recruitment experience for candidates and enable hiring managers to confidently select the best candidate for their organization.

    Our Services

    • Develop and maintain interview guides
    • Provide evaluation matrices
    • Develop and maintain workplace assessment alternatives
    • Provide international hiring process guidance
    • Maintain evolving best practices guide

    The Outcomes for Our Customers

    • Practical tools to enable the recruiting process
    • Tips, best practices, and training for interviewing
    • Pre-employment skills tests
  • Flexible Hiring Solutions

    Flexible Hiring Solutions focuses on understanding the workforce needs and works creatively to close short term gaps. By leveraging technology and collective resources, we work to create agility in staffing models. Flexible hiring execution enables the organization to tap into new sources of talent, shift the staffing mix (across employee types) over time and reduce the cost of getting work done. UVA is, thus, better positioned to meet the evolving work expectations of the next generation of talent.

    Our Services

    • Develop flexible hiring plans aligned to your broader workforce planning strategy
    • Mobilize specialty recruiting efforts to meet your needs in the following areas:
      • Temporary Staffing & Contingent Workers
      • Student Hiring & Internships
      • Wage Hiring
    • Monitor flexible hiring effectiveness and propose course corrections as needed

    The Outcomes for Our Customers

    • Agile staffing plans
    • Experienced staffing team focused on hiring needs
    • Proactive sourcing to attract the best candidates
    • Rapid job postings
    • Quality, vetted candidates for interviews
  • Pipeline Programming

    Pipeline programming is the process of proactively establishing intentional relationships to develop sources of potential talent for planned future positions or areas of anticipated workforce shortages. Pipeline programming is a data-driven discipline that is dynamically linked to your workforce plan. Effective pipeline programming increases the number of qualified candidates in the candidate pool and reduces the amount of time it takes to fill urgent needs within teams.

    Our Services

    • Prioritize, establish, and maintain relationships with sources of potential talent
    • Develop new talent pipelines
    • Build integrated local, regional, and national partnerships for talent
    • Design and administer programs that improve the effectiveness of flexible hiring solutions (e.g., Super Temps)

    The Outcomes for Our Customers

    • Healthy working relationships with key external organizations
    • Ready pools of qualified candidates
    • Proactive support today aligned to your future hiring needs
    • Flexible hiring programs that enhance the likelihood of placement success and acceleration through the UVA learning curve for program participants
  • Dual Career Services

    Dual career services assists UVA faculty and staff’s spouses and partners who are seeking employment in the Charlottesville area. While we cannot guarantee placement, we offer a variety of resources to support staff spouses and partners in their job searches. When done well, Dual Career Services may be the difference between your top choice for a position accepting their new staff role at UVA or declining the offer. Also, it is a visible first impression of the UVA culture and desired employment experience.

    Our Services

    • Evaluate and prioritize referrals
    • Conduct initial conversation and point referrals to available resources
    • Provide advice and periodic updates to hiring managers
    • Develop UVA and Charlottesville specific resources (staff and candidate guides, moving to Charlottesville, etc.)
    • Author content and contribute to dual career website resources

    The Outcomes for Our Customers

    • Focused support for UVA staff spouses and partners seeking employment
    • Warm introductions between hiring organizations and candidates, where appropriate
    • Practical tools and links to resources to enable the dual career hiring process
    Dual Careers

Talent Management

Our vision is to proactively ensure a qualified, motivated, and engaged workforce at UVA. We anticipate future workforce needs, develop individuals, invest in a learning culture, sustain desired behaviors, cultivate a productive and positive environment for feedback and accountability, prepare high potential employees to fill future roles, and provide exceptional tools and programs to retain and engage a diverse workforce. We work in close partnership with the Office of the Provost to complement the faculty experience.

 Key Outcomes of Our Work

  • Improved employee engagement
  • Increased retention of high potential employees
  • Differentiated and improved individual performance
  • Support of talent readiness and career mobility
  • Recognition of employee contributions to UVA
  • Increased percentage of jobs with defined career paths

Listen: Hear firsthand from the Ufirst project Talent Community of Expertise team leads about their vision for Talent Management. 

Talent Management

Talent Flexibility

Service Offerings

  • Learning & Development/LMS

    Learning and Development facilitates professional growth and skill attainment across Grounds. From competency models to formal training, Talent Management is here to help make the investments in teams that drive the outcomes for our customers that matter in UVA’s organizations. Effective learning and development enables individuals to continuously learn, explore, and realize their full potential at UVA.

    Our Services

    • Identify and prioritize your current and future organizational learning and development requirements
    • Develop competency models (technical and University-wide) as foundation for professional and clinical development
    • Recommend University-wide, role-specific curricula programs and delivery approach
    • Facilitate learner campaigns
    • Design content and materials for employee development, certification, and education
    • Facilitate training for your team
    • Administer online learning through the Learning Management System (LMS)
    • Provide organizational and unit-based reporting on learning and compliance activities (licensure, certification, etc.)

    The Outcomes for Our Customers

    • Learning needs assessments
    • Curricula recommendations
    • Competency models
    • Learning programs and campaigns
    • Certification programs
    • Training content and materials
    • Training facilitation
    • Learning management system
  • Talent & Organizational Development

    Organizational development is the development of custom people solutions to support the most pressing organizational priorities. It is the blend of strategic planning, organization design, leadership development, change management, performance management, and coaching expertise required to influence behaviors and improve organizational effectiveness. Organizational development helps UVA leaders and teams reinforce training, influence sustainable behaviors over time, realize their collective potential, and achieve outstanding results for the University.

    Our Services

    • Conduct organizational needs assessment to identify improvement opportunities
    • Design and develop programs to support strategic initiatives
    • Consult with leaders to identify improvement priorities and intervention approaches
    • Facilitate team building and improvement activities
    • Conduct process improvement initiatives
    • Administer employee engagement surveys and recommend improvement action plans
    • Offer leadership coaching services

    The Outcomes for Our Customers

    • Organizational needs assessment
    • Process improvement services
    • Team facilitation
    • Employee engagement survey and action plans
    • Leadership coaching
  • On-boarding, Orientation, & Off-Boarding

    On-boarding, orientation, and off-boarding is the detailed work that makes life easier for managers. From offer to formal UVA orientation and then again as an employee departs UVA, this team oversees the details that matter and reinforces the employment experience. When done well, effective orientation and on-boarding rapidly assimilate individuals to become productive contributors to the University. For individuals leaving UVA, off-boarding processes treat individuals with respect and maintain the strong reputation of UVA as an employer of choice in the region.

    Our Services

    • Design and deliver Day 1 UVA orientation
    • Provide departmental guidance, tools, and support for local on-boarding efforts
    • Deliver mandatory requirements and compliance training
    • Drive cultural assimilation activities to ensure a positive employment experience
    • Support off-boarding and exit interview data gathering and analysis

    The Outcomes for Our Customers

    • Day 1 UVA Orientation
    • On-boarding program (including tools and best practice guidance)
    • Coordination with other partners to facilitate seamless experience across Grounds (parking, badge, etc.)
    • Compliance training
    • Exit Interview Process
  • Workforce Planning

    Workforce planning is the systematic talent planning approach to help UVA place the right people with the right capabilities and skills in the right roles at the right time to achieve organizational goals and objectives. This is a data-driven process informed by improved people analytics across Grounds. Workforce Planning anticipates and proactively responds to workforce issues and minimizes the stress and disruption that comes with employee turnover. Also, it instills confidence in workforce plans, as decisions are driven by data and people insights.

    Our Services

    • Identify roles at risk or skills gaps in your current workforce (e.g., limited bench strength, pending retirement wave)
    • Help project future workforce requirements to meet your plans in the next 1-3 years
    • Develop plans to close existing knowledge, skill, and capability gaps in your team
    • Coordinate the execution of workforce plans with Talent Recruitment and Talent Flexibility
    • Maintain job families and career paths

    The Outcomes for Our Customers

    • Workforce Supply Analysis (talent availability projections over time)
    • Workforce Demand Analysis (forecasted needs tied to UVA priorities)
    • Workforce Gap Analysis (difference between needs and availability of desired talent)
    • Workforce action plans to close gaps
    • Local planning toolkit, inclusive of existing budget details
    • Career path illustrations
  • Succession Planning

    Succession planning is the thoughtful process of identifying, assessing, managing, and developing individuals at UVA to fill critical roles and secure leadership continuity across Grounds. When done well, succession planning minimizes the pain of losing employees in critical positions by having a game plan and ready successors for hard-to-fill positions. Also, it provides a visible demonstration of UVA’s commitment to critical talent and enhances our ability to retain these individuals.

    Our Services

    • Continue individual development cohort programs (e.g., Cornerstone Program)
    • Identify critical positions linked to the long-term organization strategy and plans
    • Facilitate talent review and assessment of UVA employees using competency models
    • Recommend development activities (training, job rotation, etc.) to enhance development of high potential employees
    • Document succession plan and ready successors for critical positions

    The Outcomes for Our Customers

    • Program design and delivery
    • Talent review process and tools
    • Identification of high potential employee pipeline
    • Individual development recommendations
  • Career Services

    Career Services is the provision of specific resources and group/cohort counseling for staff to explore alternate career opportunities at UVA. Career services delivers the bridge support for managers and staff who seek an alternate career journey and desire transition assistance to this new destination at UVA.

    Our Services

    • Develop career plans through group/cohort career counseling sessions
    • Assess your best job options, through career assessments and other tools
    • Recommend alternative career paths at UVA
    • Provide feedback on resumes, cover letters, and interview tactics
    • Deliver career workshops to practice job preparation skills

    The Outcomes for Our Customers

    • Group career counseling services
    • Career plans
    • Resume writing resources
    • Career assessment tools
    • Career path information
    • Job recommendations
    • Career planning workshops
  • Performance Management

    Performance Management is the ongoing dialog between a supervisor and an employee that occurs throughout the year. It is primarily focused on development and the individual’s specific contributions to the attainment of UVA priorities. It goes beyond the state/Joint Commission documentation requirements and is a candid and constructive series of conversations. Effective performance management creates a shared understanding of expectations, fosters constructive conversations, and ultimately fuels professional growth and individual performance. It is a shared accountability that requires work by both the manager and individual.

    Our Services

    • Communicate calendar of ongoing performance management activities
    • Offer leading practices on goal setting, giving and receiving feedback, and determining individual development activities
    • Provide training on performance management system, process, and tools
    • Recommend ways to differentiate and reward high performers

    The Outcomes for Our Customers

    • Individual and supervisor toolkits
    • Performance management program guidance and leading practice advice
    • Performance management training materials
    • Performance management communications and reminders
  • Rewards & Recognition

    Rewards & Recognition focuses on the financial and nonfinancial ways to acknowledge the contributions and service of outstanding people who deliver exceptional results for UVA. This is a complementary, pan-University effort that supplements the current programs in place in the Health System and Academic Division. Rewards and recognition programs reinforce the behaviors that are central to our mission of world-class teaching, research, patient care, and public service. Also, they strengthen the employment experience and improve our ability to retain talent.

    Our Services

    • Provide resources to foster a culture of peer-to-peer recognition and a sense of community
    • Recommend rewards and recognition practices for high performers
    • Design and implement recognition and discount programs
    • Support service and UVA milestone achievement
    • Support coordination of employee engagement events in your organization
    • Administer the Rewards & Recognition System

    The Outcomes for Our Customers

    • Rewards & Recognition program guidance
    • Rewards & Recognition system
    • Service recognition program
    • Concierge and discount programs
    • Employee engagement events