2024 UVA Health Engagement Pulse Survey

• The User Name to access the Press Ganey portal is your computingID email. For example: ABC3DE@uvahealth.org
   
• If you can’t recall the password from the 2022 Press Ganey engagement survey, or if you are a new manager since then, simply request password reset.

The UVA Health Engagement Pulse Survey is a quick touchpoint to gain feedback from team members between the full engagement surveys.  It reflects UVA Health’s continuing commitment to be the ‘Best Place to Work’ through listening to our team members about what is working well and where there is room for improvement. 

This year’s survey will be administered by Press Ganey.

Press Ganey has partnered directly with academic health systems since 1986 and has partnered with Vizient on a Magnet-specific surveying over the last 19 years. They are an industry leader in helping to drive targeted and sustainable improvement through their engagement solutions, which are based on over 30 years of focused research and development.

Engagement refers to the psychological connection team members feel to their jobs. It goes beyond job satisfaction to reflect how invested and connected team members are in the success of their teams and the organization. Through extensive research conducted by Press Ganey, we know that engaged team members get more out of their work and have a positive influence on an organization’s success; including productivity, retention as well as overall quality and efficiency.

The Pulse Survey is a recurring opportunity for all team members to provide feedback and contribute ideas that will contribute to positive growth in their units and throughout the organization.  The Pulse Survey is short, making it easy for team members to participate.  The data gathered will help leaders better understand their team members and factors affecting their work experience.

Survey links are emailed to staff team members at the Medical Center, University Physicians Group (UPG) and School of Medicine (SOM) who joined the organization prior to April 15, 2024.

UVA Community Health team members are taking the Press Ganey survey.

Sharing your thoughts about your work will help drive impactful change throughout UVA Health. Evaluating and acting upon the data collected from the UVA Heath Engagement Pulse Survey is one of the best ways we ensure that UVA Health is making decisions that will positively impact our team members’ work lives. The survey is an investment in all team members to ensure we have what we need to be successful.

Most survey questions will provide a 5-point rating scale ranging from Strongly Disagree to Strongly Agree. There will be a “Not Applicable” option for any questions that do not pertain to your work at UVA Health. In addition to these questions, there will be three open-ended questions that will allow you to write-in your responses/comments.

When completing the survey, there are multiple “key terms” that should be considered when answering all questions. Please see below for a list of “key terms” that will show up throughout the survey:

• Organization: When a question refers to the organization, consider the place where you primarily deliver services within UVA Health (i.e. UPG, Medical Center, SON, HSL, etc.).
• Senior Management: consider the EVP/CEO/Administrator and the executive team of your function within UVA Health.
• “The person I report to”: When a question refers to the person you report to, consider the person who primarily reported to directly on August 1.
• Work Unit: When a question refers to your work unit, consider the group of team members you primarily worked with on a regular basis on August 1 who report to the same person as you.
• Team Members/Employees: When a question refers to team members/employees, consider the people you work with at UVA Health.

Yes. Engagement surveys are administered under strict confidentiality policies. At no time does Press Ganey share data with UVA Health or any other client in a way that would directly connect you to your responses.

Anonymity refers to the lack of anyone knowing who is answering the survey questions. Our survey vendors do not collect survey information anonymously, as they need to be able to identify which respondents should be grouped for team reports. However, any information that is provided in the engagement survey is kept completely confidential/private. Your identity and answers will not be revealed or released in any capacity. In addition, strict procedures are followed to ensure that aggregated data that is reported remains anonymous and cannot be attributed to any specific team members.

No. Results will only be reported at the team level if there are at least five people in the group. If there are not five respondents, the survey results for this team will be included in the responses at the next level (i.e. your manager’s manager).

No. All personal responses to this survey will be kept completely confidential. Survey vendors will collect, report and analyze the data. At no point will anyone at UVA Health, including senior leaders and managers, receive access to the origins of specific feedback from any team member. Managers will receive their teams’ results as averages and percentages, as long as there are five or more responses. If there are fewer than five responses in a department/team, the manager will not receive these survey results to ensure confidentiality. During the survey administration period, team members can email the Press Ganey Technical Support Desk with any questions regarding the confidentiality of the survey or their responses.

The Pulse Survey will take 5 - 10 minutes to complete. You will receive an email to your UVA Health email address from Press Ganey with a unique link that will direct you to the survey. You may also access the survey through a direct link to the Press Ganey survey portal and use your known password you will be given to log in and complete the survey. The survey will be accessible online 24 hours a day, seven days a week through the deadline. 

Yes! The survey is mobile-ready and can be accessed using smart phones, tablets, etc. The survey can also be completed on a PC or Mac.

Yes. Completing the survey is very important, and each team member should be provided time during work hours to complete it. However, if you do not have a chance to complete the survey at work, you will be able to complete the survey at home if you have internet access.

For general questions regarding the survey, please call the Human Resources Solution Center at (434) 243-3344 or email askhr@virginia.edu.

For technical issues or questions regarding confidentiality, please email the Press Ganey Technical Support Desk at hdesk@pressganey.com or by calling 800-849-2292.

Yes. Leaders/managers will receive summary data for their teams, and they will be asked to share these results with their teams. Areas for improvement should be discussed amongst the team members and areas of high engagement should be recognized and celebrated.

Managers will have access to the Response Rates page. The Response Rates page is the first available report and is the only page that can be viewed during survey administration. Note that you will also have access to it after the survey is closed. The Response Rates tab displays the number of individuals who have responded to the survey from each unit in the organization's hierarchy.

Leaders should actively monitor response rates and share them with their teams. This demonstrates we value our team member’s input and encourages participation.

Additional resources: 

• Guide to Reviewing Response Rates (pdf)
• Guide to Reviewing Response Rates (video)

When completing the survey, there are multiple “key terms” that should be considered when answering all questions. Please see below for a list of “key terms” that will show up throughout the survey:

• Work Unit: Department/unit where you work on a regular basis.
• The person I report to: Person who you primarily report to.
• Organization: UVA Health entity where you primarily deliver services within (i.e. Medical Center, UPG, School of Medicine, School of Nursing, Health Sciences Library, Community Health).
• Employees: People who work within your organization.