Talk to a Doctor in Minutes

Talk to a Doctor Online in Minutes - Introducing Teladoc

Starting January 1, 2026: UVA Health Plan members will enjoy expanded Teladoc access with Virtual Primary Care.

Note: This benefit is not available to J Visa Plan members.

A valuable benefit for UVA Health Plan and UVA J Visa Health Plan members, Teladoc gives you 24/7 access to board-certified primary care physicians—by phone, video, or mobile app.

Why Teladoc?

  • Convenient & Confidential: Get care from home, work, or even while traveling.
  • Fast & Affordable: Speak with a licensed doctor in minutes—no waiting rooms.
  • Comprehensive Care: Doctors can diagnose and treat common conditions like:
    • Cold & flu symptoms
    • Allergies
    • Bronchitis, sinus infections, sore throat
    • Skin issues, rashes, pink eye
    • Upper respiratory infections
    • Minor injuries like strains and sprains
  • Prescriptions Made Easy: If medically necessary, your doctor can send prescriptions directly to your local pharmacy.

How to Connect:
Access Teladoc anytime through phone, web, or the Teladoc app—healthcare that fits your life.

Who Can Use Teladoc?

Teladoc provides 24/7 access to licensed primary care physicians via phone, video or the Teladoc mobile app.

This service is available for general medical care to:

  • UVA Health Plan participants
  • UVA J Visa Health Plan participants

Note: Students should seek services through UVA Student Health

How Do I Get Started?

UVA Health Plan and UVA J Visa Health Plan Participants:

  • Go to the Teladoc website. Follow the step-by-step instructions here. 
  • Set up your account following the instructions. (You will need your Aetna member ID # to complete this section.)
    • Some member account information is automatically pulled into the application based on Aetna eligibility.
  • Complete the remaining fields and click "Complete Registration" to create your Teladoc account.
  • Your account has been successfully created. Your Teladoc account is ready to use when you need care. You can add dependents if they are enrolled on your UVA Health Plan or UVA J Visa Health Plan: 
    • Click on "Add Family Members" and follow the instructions.
    • Remember to use first and last names of dependents.
    • Each dependent member has an identifier number located before their name on your ID card. This number will follow the Aetna ID number. ex: 01, 02, 04
  • To complete a brief medical history, click on "Complete Medical History" and follow the instructions.
  • Click on "Request a Visit" when you are ready to request services.
    • You may optionally provide a reason for the visit.
    • You may choose to have a visit "as soon as possible" or schedule an appointment. Due to heavy call volume, Aetna is suggesting you schedule a specific time for an appointment instead of requesting a callback from the next available physician.

You can also access Teladoc on your mobile device by downloading the Teladoc app.

Teladoc Member Experience

Frequently Asked Questions

  • How much of my personal information does Aetna share with Teladoc?

    For UVA Health Plan and UVA J Visa Health Plan participants, Aetna provides demographic information to Teladoc so eligibility for this benefit can be confirmed. When you setup your account with Teladoc, you will provide your own health history just as you would at any physician office in order to receive appropriate treatment.

  • What is the cost, what is my coinsurance or copay for Teladoc services?

    • For UVA Health Plan participants: Teladoc visits use the same cost-sharing arrangements as are used for UVA Health Plan in-network, on-site Primary Care Physician (PCP) office visits:
      • Choice  – Deductible + 15% coinsurance
      • UVA PPO – PCP copayment
      • Health Savings – Deductible + 20%
    • For UVA J Visa Health Plan participants: Teladoc visits inside the United States are covered for all illnesses. They use the same cost-sharing arrangements that are used for UVA J Visa Health Plan in-network, on-site Primary Care Physician (PCP) office visits:
      • Medical visit  - $30 copayment
      • Mental Health visit - $50 copayment

     

  • What is the cost, what is my coinsurance or copay for Telemedicine?

    For UVA Health Plan participants, Telemedicine visits use the same cost-sharing arrangements as are used for UVA Health Plan in-network, on-site Primary Care Physician (PCP) office visits:

    • Choice  – Deductible + 15% coinsurance
    • UVA PPO – PCP copayment
    • Health Savings – Deductible + 20%                                           

    For UVA J Visa Health Plan participants: Teladoc visits inside the United States are covered for all illnesses. They use the same cost-sharing arrangements that are used for UVA J Visa Health Plan in-network, on-site Primary Care Physician (PCP) office visits:

    • Medical visit  - $30 copayment
    • Mental Health visit - $50 copayment

  • Why can’t I use this for minor emergencies?

    True emergencies require prompt physical attention from a nurse, PA or physician to treat the matter with urgency.

  • Why should I pre-register prior to needing care?

    Registration is comparable to sharing your medical history when you first visit with a new physician.  Pre-registration speeds up access to this service because your medical history and personal details will already be addressed when you need care.

  • Can I use this for my child’s behavioral health appointments due to the convenience factors?

    Behavioral health services are only available for patients who are 18+ years of age.

  • What is the difference between Teladoc and Telemedicine?

    Teladoc is a virtual healthcare company that provides members 24/7 access for non-emergency medical care through phone or video consults. Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, Emergency Medicine or Pediatrics.

    Telemedicine provides non-emergency medical care through phone or video consults from local providers. Call your doctor to see if they’re participating in telemedicine. Find participating providers by visiting Aetna’s telemedicine webpage.