Caregiving Resources Provided by UVA and UPG

There are four UVA-affiliated child care centers managed by Bright Horizons for children aged infant through Pre-K

• Malcolm Cole Child Care Center - operations subsidized by UVA Health
• Sharon Hostler Child Development Center - operations subsidized by UPG
• Copeley Child Development Center – operations subsidized by UVA
• Rivanna Child Development Center – operations subsidized by UVA

You can add your name to all waitlists once you create an account in the Family Information Center at any of the above links. 

Back-up Care is temporary care in times of need for all benefited employees. Care is provided at UVA-affiliated centers, Bright Horizons affiliated facilities, or in-home by professional care providers sourced for you based on your specific needs. All of the trained and qualified care providers have been screened through criminal background and reference checks, and licensure and insurance documentation verified. Providers are also required to have CPR and first aid training. 

Bright Horizons

• 24/7 care, including weekends and overnight
• Care for any age from infant to elderly
• Care for employees’ dependents (dependents do not need to reside in the employee’s home)
• Licensed, bonded, and insured agencies 

Employee Benefit

UVA subsidizes up to 15 days per calendar year per employee

• UVA Child Care Centers or Bright Horizons affiliated child/adult centers are $15 per day per individual, or $25 per day per family
• In-home back-up care is $6 per hour per family, with a day of in-home care being 10 hours. and 12 hours of care being 1.5 days 

To Access Care

Sign-in to your Bright Horizons landing page, or create an account by clicking on “Join Today” at the link below

• UVA Academic Faculty and Staff (includes UVA Wise Faculty and Staff)
• UVA Medical Center Team Members 
• UPG Physicians and Staff 

Bright Horizons Sources Your Care

Bright Horizons will source care depending on your needs:

• Center-based care – Bright Horizons will work to source space at a UVA center, or at an affiliated center
• In-home care – Bright Horizons will work to source an in-home provider
• Out-of-network (self-sourced) – If demand exceeds supply for center-based and/or in-home back-up care, then employees may be reimbursed up to $100 per day for any care they source on their own
  • Accept Out-of-Network Care through Bright Horizons at the pre-approved reimbursement amount (only provided when Bright Horizons cannot source appropriate care)
  • Source your own care directly, or use Sittercity to support your needs
  • Submit for reimbursement through the Bright Horizons site once care is complete

You will receive periodic updates throughout the scheduling process in your Bright Horizons portal, and the Bright Horizons specialist will schedule the specific care that you need. Your preferred care option is not guaranteed, meaning you may be offered the out-of-network option to source your own care. 

After you accept care, you will post payment.

Please note that we strongly encourage you to register your dependents before needing care, and requesting care as soon as possible if you anticipate needing this option for a child or elderly dependent. 

Sittercity is a Bright Horizons company specializing in helping you to find part/full-time nannies, eldercare, tutors, pet caregivers, and more, with background checks and references. 

Sittercity has hundreds of caregivers currently available in the Charlottesville area. This service is available 24 hours per day, 365 days per year.

Qualifying Dependent Age

Any age - infant through the elderly

Employee Benefit

All benefits eligible employees can register for a free yearly membership, a $140 value that covers reference and background checks. 

Per use cost is dependent upon the care provider and not subsidized by UVA.

To Access Care

• Sign-in to your Bright Horizons landing page
• Select Sittercity in the Benefits dropdown menu
• Sign-in or create an account with Sittercity 
• Sittercity will walk you through the screens to ensure that your specific needs are identified in each job posting on their site
• You can then search for sitters in your area by pay rate, experience, and other features…or simply post the job and providers will email you to express interest
• You can verify background checks and references through Sittercity before choosing your provider (covered by the free membership)
• Select provider and post your payment.

UPG Staff

Benefits eligible staff have access to the Bright Horizons Concierge service through your member portal. Sign-in or create your Bright Horizons account to select this option.

UVA Faculty and Staff & UVA Medical Center Team Members

If your retirement is invested with Fidelity, then you may have access to Care Coordinators with Wellthy who can help you navigate your caregiving options.

Revolution Prep offers premium academic support and test preparation for students in grades K-16+, including personalized tutoring with a curriculum tailored to each child’s needs and interests. Revolution Math, a story-based math curriculum and step-by-step test preparation with a full-time, highly trained tutor.

Employee Benefit:

• 20% discount off annual fee for tutoring, test prep, and immersive math
• Cost is dependent upon program selected

Please sign-in or create an account through Bright Horizons to select this support

• Academic Division Employees
• Medical Center Team Members
• UPG Employees

Madison House "Hoos Helping" learners was created during the spring semester of 2020 to help connect the Charlottesville community to virtual volunteers from Madison House.

For example: UVA student volunteers can:

• serve as online "homework helpers" and tutors
• help navigate technological challenges
• share pre-recorded books and stories by phone or video
• help find and utilize online educational resources

For more information see the Madison House programs.

All benefits-eligible employees have the same 15-day benefit, which resets on January 1st each year.

Care is subsidized as follows:

• UVA Child Care Centers or Bright Horizons affiliated child/adult centers are $15 per day per individual, or $25 per day per family
• In-home back-up care is $6 per hour, with a day of in-home care being 10 hours. If used for 12 hours, then 1.5 days are deducted from your annual bank. 

Yes, your Dependent Care Flexible Spending Account can be used for any qualifying expense while you are working. This includes reimbursement for Bright Horizons Back-Up Care and SitterCity expenses.

Exception: The IRS has not provided approval for the use of Dependent Care Flexible Spending Account to reimburse virtual child care. A virtual sitter is a professional hired to engage your child digitally for a short period of time. These sitters are used to assist with schoolwork, play games, or be interactive. This is not a replacement for physical care, and should not be considered as a replacement for supervision of a child.

Managers may consider allowing employees flexible work arrangements that are appropriate to meet care obligations and the needs of the department.

Yes, please call or go online to the Bright Horizons website to request care. Please remember, on average it takes at least four hours to find care. However, if the back-up care vendor determines that the roads are too dangerous to travel in cases of inclement weather, the in-home care service will not be available.

Please note that the UVA child care centers are typically open for those who have to be on Grounds or at the Medical Center. 

Any age - infant through the elderly.

The vendor has a large network of both in-home and center-based care providers, to include the UVA-affiliated child care centers. If demand exceeds availability, then you will be offered the out-of-network option (noted at the time of the reservation) for reimbursement of self-sourced care. 

As a reminder, you have access to Sittercity through Bright Horizons' Enhanced Family Supports to assist in locating a provider.

The provider credentialing and re-credentialing process is extensive. All of the contracted care providers undergo a three-tiered screening and background-check process to confirm that they are in compliance with best business practices and are in good standing in the business and broader community.

In-home and center-based providers sign a contract agreeing to provide insurance and licensure documentation annually. Internal audits of all documentation are conducted annually.

Yes, in-home back-up care is an available option.

Your copay is based on the type of care

• UVA Child Care Centers or Bright Horizons affiliated child/adult centers are $15 per day per individual, or $25 per day per family
• In-home back-up care is $6 per hour per family, with a day of in-home care being 10 hours, and 12 hours of care being 1.5 days