Caregiving Resources Provided by UVA and UPG

There are four local UVA-affiliated childcare centers managed by Bright Horizons and Kindercare for children aged infant through Pre-K. Contact the centers below for availability, cost, and information on how to register:

• Malcolm Cole Child Care Center - managed by Bright Horizons, subsidized by UVA Health
• Sharon Hostler Child Development Center - managed by Bright Horizons, subsidized by UPG
• UVA Child Development Centers - 2 locations managed by Kindercare, subsidized by UVA

Back-up Care is temporary care in times of need for all benefited employees. Care is provided either at Bright Horizons affiliated facilities, or in-home by professional care providers sourced for you based on specific needs. All of the trained and qualified care providers have been screened through criminal background and reference checks, and licensure and insurance documentation verified. Providers are also required to have CPR and first aid training. 

Bright Horizons Offers:

• 24/7 care, including weekends and overnight
• Care for employees’ dependents (dependents do not need to reside in the employee’s home).
• Licensed, bonded, and insured agencies 

Please note: It is strongly encouraged to register your dependent(s) before needing care. UVA recommends signing up for Bright Horizons Back-Up Care as soon as possible if you anticipate needing care for a child or elderly dependent. 

Qualifying Dependent Age:

Any age - infant through the elderly

Employee Benefit:

UVA subsidizes up to 15 days per calendar year per employee

• Center-Based Care: $15 per child per day; $25 per family per day (meaning two or more children)
• In-Home Care: $6 per hour for one caregiver

To Access Care:

1. Sign-in or create an account with Bright Horizons:

• UVA Academic employees (includes UVA Wise employees):
  • If you are not already registered:
    • Visit: clients.brighthorizons.com/UVA
    • Username: UVA
    • Password: backup8 
• UVA Medical Center employees: 
  • If you are not already registered:
    • Visit: clients.brighthorizons.com/UVAMC
    • Username: UVAMC and 
    • Password: care4you2
• UPG employees: 
  • The following gives you access to Back-up Care, for dependents and self; Professional Tutoring, Pet Care, and Family Concierge
  • If you are not already registered:
    • Visit: clients.brighthorizons.com/UVAPG
    • Username: UVAHSF 
    • Password: backupcare8

How Bright Horizons Sources Your Care:

Bright Horizons will source care depending on your needs:

• 1st priority:
  • is center-based care – Bright Horizons will work to source space at an affiliated center
• 2nd priority:
  • is in-home care – Bright Horizons will work to source an in-home provider if they cannot source center-based care
• 3rd priority:
  • is out-of-network care (self-sourced) – If demand exceeds supply for center-based and/or in-home back-up care, then employees may be reimbursed up to $100 per day for any care they source on their own
    • Accept Out-of-Network Care through Bright Horizons at the pre-approved reimbursement amount (only provided when Bright Horizons cannot source appropriate care)
    • Source your own care directly, or use Sittercity to support your needs
    • Submit for reimbursement through the Bright Horizons site once care is complete

You will receive periodic updates throughout the scheduling process in your Bright Horizons portal, and the Bright Horizons specialist will schedule the specific care that you need.

After you accept care, you will post payment.

Sittercity

Sittercity is a Bright Horizons company specializing in helping you to find part/full-time nannies, eldercare, tutors, pet caregivers, and more, with background checks and references. Sittercity has hundreds of caregivers currently available in the Charlottesville area. This service is available 24 hours per day, 365 days per year.

Qualifying Dependent Age:

Any age - infant through the elderly

Employee Benefit: 

All benefits eligible employees can register for a free yearly membership, a $140 value that covers reference and background checks. 

Per use cost is dependent upon the care provider and not subsidized by UVA.

To Access Care:

1. Sign-in or create an account with Sittercity 
   • UVA Academic employees (includes UVA Wise employees)
   • UVA Medical Center employees
   • UPG employees
2. Sittercity will walk you through the screens to ensure that your specific needs are identified in each job posting on their site
3. You can then search for sitters in your area by pay rate, experience, and other features…or simply post the job and providers will email you to express interest
4. You can verify background checks and references through Sittercity before choosing your provider (covered by the free membership)
5. Select provider and post your payment.

Revolution Prep offers premium academic support and test preparation for students in grades K-16+, including personalized tutoring with a curriculum tailored to each child’s needs and interests. Revolution Math, a story-based math curriculum and step-by-step test preparation with a full-time, highly trained tutor.

Revolution Prep through Bright Horizons

Employee Benefit:

• 20% discount off annual fee for tutoring, test prep, and immersive math
• Cost is dependent upon program selected

To Access:

Sign-in or create an account through Bright Horizons

• Academic Division Employees
• Medical Center Team Members
• UPG Employees

1. Select Education Support and Coaching
2. Enroll with Revolution Prep
3. You may contact Revolution Prep for more info and assistance at 1.877.738.7737

Madison House "Hoos Helping" learners was created during the spring semester of 2020 to help connect the Charlottesville community to virtual volunteers from Madison House.

For example: UVA student volunteers can:

• serve as online "homework helpers" and tutors
• help navigate technological challenges
• share pre-recorded books and stories by phone or video
• help find and utilize online educational resources

For more information see the Madison House programs.

All benefits-eligible employees have the same 15-day benefit.

Yes, your DCA FSA can be used for any qualifying expense while you are working. This includes reimbursement for Bright Horizons (Back-Up Care and SitterCity) expenses.

Exception: The IRS has not provided approval for the use of DCA FSA to reimburse Virtual Childcare.

A virtual sitter is a professional hired to engage your child digitally for a short period of time. These sitters are used to assist with schoolwork, play games, or be interactive. This is not a replacement for physical care, and should not be considered as a replacement for supervision of a child.

Managers may consider allowing employees flexible work arrangements such as remote work or a change to working hours during UVA’s modified status. Employees should speak with their managers to discuss flexible options that are appropriate to meet care obligations and needs of the department.

Yes, simply call or go online to the vendor's website and they will take care of all the details. Please remember, on average it takes at least four hours to find care. However, if the back-up care vendor determines that the roads are too dangerous to travel in cases of inclement weather, the in-home care service will not be available.

Yes. In addition to childcare centers, the vendor utilizes home health care and nanny agencies to provide care for employees' loved ones in the employee's home.

Any age - infant through the elderly.

The vendor has a large network of both in-home and center-based care providers. The vendor guarantees the Medical Center a greater than 95% fill-rate for all requests for care.

You will receive a reimbursement (noted at the time of the reservation) for out-of-network care, and will have access to Sittercity through Bright Horizons Additional Family Supports to assist in locating a provider.

The vendor has care providers available 24 hours a day and will try to secure coverage for the full 12-hour shift. The best type of care for employees working a 12-hour shift is the in-home care option which can be available for as many hours as are needed. Twelve consecutive hours of care is considered 1.5 days of care.

The provider credentialing and re-credentialing process is extensive. All of the contracted care providers undergo a three-tiered screening and background-check process to confirm that they are in compliance with best business practices and are in good standing in the business and broader community.

In-home and center-based providers sign a contract agreeing to provide insurance and licensure documentation annually. Internal audits of all documentation are conducted annually.

Yes, in-home back-up care is available 24 hours a day, seven days week.

No. If an employee accesses the back-up care for both children on a Monday for 10 hours (1 day), the employee only has one day deducted from their bank of 15 days. If on the following Tuesday the employee needs care for one child, they are once again only charged for one day. The employee now has a total of thirteen days left in their bank. In addition, the employee will pay $15 per day, per loved one for center-based care and $50 per day for at-home care, for up to three people.

This benefit applies to a calendar year. Your 15-day allowance will be reset on January 1 of each year.