Talent Community of Expertise

Talent Community of Expertise


The Talent Community of Expertise provides the planning, recruitment, development, growth, recognition, and workplace program and advisory services to help UVA organizations achieve their mission. Our three specialized units address the following areas:

Talent Recruitment - The way we recruit the best people to the University of Virginia, build pipelines, and manage needed scalability of the workforce, with a consistent and positive employment experience across all employment types.

Talent Management - The way we create an exceptional employment experience for our employees at the University of Virginia.

Employee Relations - The way we collectively live our values, look out for our people, and address performance at the University of Virginia.

Talent COE Leadership:
John Lew, Assistant Vice President

Talent Recruitment

Our vision is to recruit the best talent to the University of Virginia, ensuring the best possible experience for the hiring manager, search committee, and job seekers, while reducing recruitment related expenses, where possible. We are also building an overall infrastructure to support Talent Flexibility across Grounds. We leverage best-in-class recruitment and talent flexibility tools to support both core and distributed, business-specific recruiting professionals to deliver top talent, training, guidance collaboration, and partnership.

Key Outcomes of Our Work

  • Decreased time to fill a position (emphasis on right candidate) and increased job offer acceptance rate
  • Increased diversity/size of applicant pools and talent pipelines
  • Decreased recruitment expenses
  • Improved management and candidate experience with hiring process
  • Increased employee retention in first six months
  • Increased ability to meet fluctuating workforce needs with flexible workers and increase number of rotational placements

Service Offerings

  • Job Sourcing and Posting

    Sourcing is the deliberate process of proactively searching for qualified candidates for current or planned open positions and the posting of requisitions for any open positions. Effective sourcing increases the number of qualified candidates in a candidate pool.

    Our Services

    • Build on branding, outreach, and social media strategies
    • Share candidates for similar positions across requisitions and hiring managers
    • Deliver recruitment and branding events
    • Develop active and passive candidate pipelines
    • Build diversity engagement strategies

    The Outcomes for Our Customers

    • Experienced recruiters focused on hiring needs
    • Proactive sourcing to attract the best candidates
    • Rapid job postings
    • Rapid and reduced cost job advertising due to leveraged contracts
    • More robust infrastructure to minimize recruiter administrative tasks
    • Quality, vetted candidates for interviews
  • Search and Candidate Experience

    Search and candidate experience is the detailed work that makes the life of a hiring manager and search committee easier. From scheduling of candidate interviews to making the final job offer, this area oversees the details that matter to the hiring unit and reinforce the candidate experience. When done well, consistent and predictable recruit-to-hire support improves acceptance rates. It also optimizes recruiter-specific talents, enhances the employment brand, and increases hiring manager and search committee satisfaction.

    Our Services

    • Develop position narratives
    • Support candidate screening
    • Provide applicant tracking and reporting
    • Facilitate candidate communications
    • Advise best practices for reference checks
    • Produce offer letters
    • Provide information about Charlottesville and direct candidates to resources

    The Outcomes for Our Customers

    • Reduced administrative burden for recruiter
    • Candidate interview scheduling
    • Single point of contact for candidate questions
    • Offer letter preparation for your approval
    • Salary negotiations with candidates (if desired)
  • Vendor Management

    Vendor management is the active engagement and oversight of recruitment vendors who are hired to bolster the search process as needed. Effective vendor management enables UVA to spend advertising and search dollars wisely, get a fair return, and align the goals of vendors with your search objectives.

    Our Services

    • Identify potential vendors
    • Drive the vendor selection and negotiation process
    • Monitor vendor performance and raise issues proactively
    • Facilitate vendor administration

    The Outcomes for Our Customers

    • Support to identify vendors and steward them through the UVA procurement process
    • Pre-approved, competitively priced sourcing options
    • Vendor invoicing coordination with your budget resource
  • Program Consultation Services

    Program consultation is coaching available to UVA organizations on a variety of topics that matter throughout the recruitment process. When the conversation turns to diversity and compliance or relocation and accompanying partners, Talent Recruitment is there to provide services as needed. Effective program consultation advances UVA’s diversity objectives, avoids compliance risk, and empowers hiring managers to handle questions about bonus, relocation, and dual career support, while maintaining an exceptional candidate experience.

    Our Services

    • Improve compliance and diversity strategies
    • Facilitate employee referral programs
    • Advise on sign on and retention bonus recommendations
    • Support relocation assistance (coordination with Solution Center)
    • Facilitate accompanying partner assistance (coordination with Dual Career)
    • Provide leading practices to hiring managers and search committees

    The Outcomes for Our Customers

    • Employee Referral Program
    • Relocation assistance support
    • Retention/Sign on bonus recommendations
    • Diversity and inclusion hiring strategies for a unit
    • More robust infrastructure to minimize recruiter administrative tasks to focus on recruiting
  • Hiring Support Tools

    Hiring support tools are asked for by our customers most frequently and should never need to be built from scratch. Proven tools make it easier to ask good questions, evaluate candidates consistently, navigate hiring rules, and stay current with recruitment best practices. Keeping core tools current is the primary way to create a consistent recruitment experience for candidates and enable hiring managers to confidently select the best candidate for their organization.

    Our Services

    • Develop and maintain interview guides
    • Provide evaluation matrices
    • Develop and maintain workplace assessment alternatives
    • Provide international hiring process guidance
    • Maintain evolving best practices guide

    The Outcomes for Our Customers

    • Practical tools to enable the recruiting process
    • Tips, best practices, and training for interviewing
    • Pre-employment skills tests
  • Flexible Hiring Solutions

    Flexible Hiring Solutions focuses on understanding the workforce needs and works creatively to close short term gaps. By leveraging technology and collective resources, we work to create agility in staffing models. Flexible hiring execution enables the organization to tap into new sources of talent, shift the staffing mix (across employee types) over time and reduce the cost of getting work done. UVA is, thus, better positioned to meet the evolving work expectations of the next generation of talent.

    Our Services

    • Develop flexible hiring plans aligned to your broader workforce planning strategy
    • Mobilize specialty recruiting efforts to meet your needs in the following areas:
      • Temporary Staffing & Contingent Workers
      • Student Hiring & Internships
      • Wage Hiring
    • Monitor flexible hiring effectiveness and propose course corrections as needed

    The Outcomes for Our Customers

    • Agile staffing plans
    • Experienced staffing team focused on hiring needs
    • Proactive sourcing to attract the best candidates
    • Rapid job postings
    • Quality, vetted candidates for interviews
  • Pipeline Programming

    Pipeline programming is the process of proactively establishing intentional relationships to develop sources of potential talent for planned future positions or areas of anticipated workforce shortages. Pipeline programming is a data-driven discipline that is dynamically linked to your workforce plan. Effective pipeline programming increases the number of qualified candidates in the candidate pool and reduces the amount of time it takes to fill urgent needs within teams.

    Our Services

    • Prioritize, establish, and maintain relationships with sources of potential talent
    • Develop new talent pipelines
    • Build integrated local, regional, and national partnerships for talent
    • Design and administer programs that improve the effectiveness of flexible hiring solutions (e.g., Super Temps)

    The Outcomes for Our Customers

    • Healthy working relationships with key external organizations
    • Ready pools of qualified candidates
    • Proactive support today aligned to your future hiring needs
    • Flexible hiring programs that enhance the likelihood of placement success and acceleration through the UVA learning curve for program participants
  • Dual Career Services

    Dual career services assists UVA faculty and staff’s spouses and partners who are seeking employment in the Charlottesville area. While we cannot guarantee placement, we offer a variety of resources to support staff spouses and partners in their job searches. When done well, Dual Career Services may be the difference between your top choice for a position accepting their new staff role at UVA or declining the offer. Also, it is a visible first impression of the UVA culture and desired employment experience.

    Our Services

    • Evaluate and prioritize referrals
    • Conduct initial conversation and point referrals to available resources
    • Provide advice and periodic updates to hiring managers
    • Develop UVA and Charlottesville specific resources (staff and candidate guides, moving to Charlottesville, etc.)
    • Author content and contribute to dual career website resources

    The Outcomes for Our Customers

    • Focused support for UVA staff spouses and partners seeking employment
    • Warm introductions between hiring organizations and candidates, where appropriate
    • Practical tools and links to resources to enable the dual career hiring process
    Dual Careers

Talent Management

Our vision is to proactively ensure a qualified, motivated, and engaged workforce at UVA. We anticipate future workforce needs, develop individuals, invest in a learning culture, sustain desired behaviors, cultivate a productive and positive environment for feedback and accountability, prepare high potential employees to fill future roles, and provide exceptional tools and programs to retain and engage a diverse workforce. We work in close partnership with the Office of the Provost to complement the faculty experience.

 Key Outcomes of Our Work

  • Improved employee engagement
  • Increased employee retention
  • Differentiated and improved individual performance
  • Support of talent readiness and career mobility
  • Recognition of employee contributions to UVA

Service Offerings

  • Continuity (Succession) Planning

    Continuity (Succession) planning is the structure process of identifying, assessing, managing, and developing individuals at UVA to fill critical roles for organizational success. Our focus is to empower UVA managers to consider the individuals and positions and to discuss and identify relevant scenarios to prepare for future needs. This process encourages employee development for future roles, defining future resource needs and prioritizing continuity plans for critical talent and hard-to-fill positions. Our approach encourages managers to open conversations with team members to encourage development and recognize internal talent.

    Our Services

    • Performance and Potential Assessment
    • Individual Development Plans
    • Critical Role Assessment
    • Continuity plans to document future career potential and development skills.
    • Team member development to align with organizational needs
    • Individual development cohort programs (e.g., Cornerstone Program)
    • Facilitate talent review and assessment of UVA employees using competency models
    • Recommend development activities (training, job rotation, etc.) to enhance development of high potential employees

    The Outcomes for Our Customers

    • Succinct, efficient tools to develop future workforce plans
    • Confident continuity and succession plans
    • Manager training and engagement
    • Planning tools for long-term workforce needs
    • Talent review process and tools
    • Identification of high potential employee and talent pipeline
    • Individual development recommendations
  • Learning & Development

    Learning & Development promotes effective learning that leads to greater employee motivation and satisfaction as employees feel valued and able to grow and develop throughout their careers. Learning and change are interlinked because learning enables organizations to respond to changes and adapt to an increasingly competitive and ever-changing market.

    Our Services

    • Facilitate and lead engaging learning experiences
    • Identify and prioritize current and future organizational learning and development requirements
    • Recommend University-wide, role-specific curricula programs and delivery approach
    • Design content and materials for employee development and education

    The Outcomes for Our Customers

    • Learning and development needs assessment
    • More productive workforce
    • Tailored learning experience
    • Identify skill gaps
    • Practical application of soft skills
  • Organizational Development

    Organizational Development is the creation of custom people solutions to support the most pressing organizational priorities. It is the blend of strategic alignment, leadership and team development, change management, and the coaching expertise required to influence behaviors and improve organizational effectiveness. Organizational Development helps UVA leaders and teams reinforce training, influence sustainable behaviors over time, realize their collective potential, and achieve outstanding results for the University.

    Our Services

    • Conduct organizational needs assessment to identify improvement opportunities
    • Design and develop programs to support strategic initiatives
    • Consult with leaders to identify improvement priorities and intervention approaches
    • Facilitate team building and improvement activities
    • Administer employee engagement surveys and recommend improvement action plans
    • Offer leadership coaching services

    The Outcomes for Our Customers

    • Improved leadership aptitude
    • Increased team member engagement
    • Enhanced accountability
    • Active self-discovery and behavior change
    • Improved team dynamics
    • Targeted leader and team action planning
  • Orientation & Onboarding

    Orientation and Onboarding are two new hire practices often thought of as one and the same. While both strengthen the new employee experience, the differences between the two are significant.

    Delivered by the Orientation Team, orientation is for new employees to feel welcomed, engaged, inspired, prepared, well taken-care-of, and proud of the decision they made to join the University. During their orientation experience, the employees are introduced to the mission, vision, values, structure, and culture of the University. In addition, new employees are provided a host of resources to get them started at UVA.

    Delivered by the manager and team, onboarding introduces the new employee to her/his position, department, team, and tools required for the role. A successful onboarding program continues for one year, ensuring the employee is the right fit for the role, has a strong understanding of her/his responsibilities, and is engaged in the work. Departmental onboarding includes a comprehensive list of activities, including check-ins, training, and upcoming milestones, available from the Orientation Team if needed.

    When done well, orientation and onboarding help to assimilate new employees into becoming productive contributors; reduce stress for the new employee and the team; mitigate the high cost of employee turnover; develop new employee’s skills and job knowledge; and advance engagement in UVA culture, job satisfaction, morale, productivity, and institutional knowledge.

    Our Services

    • Design and deliver Academic orientation and Day One Health System orientation
    • Provide guidance, tools, resources, and support for departmental onboarding efforts
    • Administer mandatory requirements and compliance training
    • Drive cultural assimilation activities to ensure a positive employment experience

    The Outcomes for Our Customers

    • Introduction to the University and its culture
    • Support for departments during onboarding, including tools and best practice guidance
    • Coordination with other partners to facilitate seamless onboarding experience, to include benefits, parking, ID badge, computing ID, University ID, and other logistics
    • Compliance training completion
  • Performance Management

    Performance Management is the ongoing dialogue between a supervisor and an employee that occurs throughout the year. With a primary focus on continuous development, these touchpoints go beyond the state/Joint Commission documentation requirements to include the individual’s specific contributions to the attainment of UVA priorities. Effective performance management creates a shared understanding of expectations, fosters constructive conversations, and ultimately fuels professional growth and individual performance. Performance management is a shared accountability that requires active engagement by both the manager and individual.

    Our Services

    • Communicate calendar of ongoing performance management activities
    • Offer leading practices on goal setting, giving and receiving feedback, and determining individual development activities
    • Provide training on performance management system, process, and tools
    • Recommend ways to differentiate and reward high performers

    The Outcomes for Our Customers

    • Individual and supervisor toolkits
    • Performance management program guidance and leading practice advice
    • Performance management training materials
    • Performance management communications and reminders
  • Rewards & Recognition

    Rewards & Recognition creates and administers programs to acknowledge the contributions and service of outstanding staff and team members who deliver exceptional results for UVA. This is a complementary, pan-University effort that supplements the current programs in place in the Health System and Academic Division. Rewards and recognition programs strengthen the employment experience and improve our ability to retain talent as well as reinforce the behaviors that are central to our mission of world-class teaching, research, patient care, and public service.

    Our Services

    • Provide resources to foster a culture of peer-to-peer recognition and a sense of community
    • Recommend rewards and recognition practices for high performers
    • Design and implement recognition and discount programs
    • Support service and UVA milestone achievement
    • Support coordination of employee engagement events in your organization
    • Administer the Rewards & Recognition system

    The Outcomes for Our Customers

    • Rewards & Recognition program guidance
    • Rewards & Recognition system
    • Service recognition program
    • Concierge and discount programs
    • Employee engagement events
  • Technical Training & Learning Management System (LMS)

    Technical Training ensures the University’s workforce is competent in its use of Human Resources systems. To promote engagement with and retention of content, training is delivered in a number of ways, including instructor-led live and virtual offerings, digital courses, videos, and job aids. To maintain our content, and that of the broader University, the Technical Training Team maintains the Learning Management System (Workday for UVA Academic and NetLearning for UVA Health).

    Our Services

    • Design and facilitate technical training
    • Respond to system changes by implementing timely digital and instructor-led resources and courses
    • Administrate the Learning Management System

    The Outcomes for Our Customers

    • Educated and competent workforce who can comfortably use Human Resources systems
    • Various training resources for all skill levels and learning types
    • Maintain central Learning Management Systems to find and engage with training
  • Workforce Planning

    Workforce planning is roughly defined as “the right people, in the right jobs at the right time.”  At UVA, our goal is to help leaders to hire, manage and develop a team with the talent to achieve organizational goals now and in the future. Using UVA information, HR concepts, and demographic information, we partner with Human Resource Business Partners (HRBPs) to inform your workforce plan. Our toolset includes proven HR discussion tools on topics such as continuity planning, workforce turnover, and future change. Our focus is to enable your future planning with meaningful data and empower discussions of the talent and team necessary for success.

    Our Services

    • Strategic Workforce Planning and Gap Analysis – What is your current workforce team and how does that need to shift to meet future goals?  What demographics and trends should you consider as you define your plan? 
    • Continuity (Succession) Planning – Have you developed a plan to manage transitions such as retirement and turnover to ensure continuous service levels?
    • Performance and Potential – Are your managers developing their team members skills to reach career goals and potential future roles at UVA?
    • Critical Positions and Future Change – Have you considered how critical each position is for your team and how to manage for future needs?  How do you address change scenarios and partner with Talent Recruitment and Talent Flexibility to find future talent?
    • Team Demographics and Trends – What do you need to know about your team demographics to assess risk and manage trends?

    The Outcomes for Our Customers

    • Clarify goals and priorities for workforce change
    • Project future workforce challenges and opportunities
    • Understand opportunities, risks and shifts in your workforce
    • Utilize tools to connect to HR service areas
    • Build short- and long-term continuity plans to ensure service