Benefits to Assist with Caregiving

Benefits to Assist with Caregiving

Back-Up Care has been a challenge since schools and care centers began closing. It has also become clear that this option is not the safest/most comfortable for protection from COVID-19.                                                                                                                                                                                        

UVA understands that this rapidly evolving state of COVID-19 has also delivered plenty of other challenges.

Bright Horizons@Home has a plentiful supply of caregivers available to meet your needs through our Back-Up Care program, and they are offering Crisis Care Assist through June 15, 2020 to bring options to benefits-eligible employees.

Please note that this reimbursement is a non-taxable benefit, but you may wish to consult your tax professional if you are also contributing to a Dependent Daycare FSA.

Managers: We ask that you be flexible wherever possible while parents seek care in light of state-wide K-12 closures.


Here's What You Can Do to Get the Fastest Results:

  1. Step 1

    Create your account at

  2. Step 2

    Click on “Request Reimbursement” in the orange box.

  3. Step 3

    Complete the REQUEST CRISIS CARE REIMBURSEMENT FORM (prior to first date care is needed).

    Skip to step 5 If you have a friend or family member as your provider.

  1. Step 4

    If you need help with sourcing childcare or eldercare, access SitterCity:

    Click "USE IT" in the Find Sitters, Nannies & Housekeepers box. After creating your account with SitterCity, you will be able to post your request and elect a provider.

  2. Step 5

    If you need to revise any of the care dates, you must make those changes before the final day of care.

    Otherwise, you will automatically receive an email and payment from JPMC within 10 days following the last date of care.

Bright Horizons Back-Up Care

Care is provided either at licensed care facilities or in-home by care providers who have been screened, trained and background-checked. All of the care providers are qualified through a process of screening and credentialing, criminal background and reference checks, licensure and insurance documentation and ongoing training. Care providers are also required to have CPR and first aid training. This service is available 24 hours/day, 365 days/year.

Please note: It is strongly encouraged to sign up before needing care. UVA recommends signing up for Bright Horizons Back-Up Care as soon as possible if you anticipate needing care for a child or elderly dependent. 

  • How to Sign-Up for Bright Horizons Back-Up Care

    Benefits-eligible employees with UVA, UVA Health, and UPG receive up to 15 back-up care days/year at UVA’s discounted rate. To access Bright Horizons Back-up Care Services, here’s what you need to do:

    • Employees already enrolled can log in here
    • UVA Academic employees: If you are not already registered:
    • UVA Medical Center employees: If you are not already registered:
    • UPG employees: If you are not already registered:
    • Enter your credit card for payment (While this is required, please note that money is never exchanged at the time of care).

    Log into your account at to make your reservation (schedule care up to 30 days in advance).

    You will need to enter:

    • Names and ages of individuals needing care
    • Dates and times care is needed
    • Type of care preferred (childcare center or home care provider)
    • Location of care (close to home, close to work or at an adult family member's home)
    • Any other special needs or requests

    Bright Horizons will identify the most appropriate provider within their network for your specific needs. They begin by reviewing care options from a database of carefully selected and contracted childcare centers and home care agencies. You will receive periodic updates throughout the scheduling process in your Bright Horizons portal. The specialist will then schedule the specific care that you need.

    Please note: After the 15 days/year at UVA's discounted rate, employees can still use the program, but will pay the rate of $125 per day for center-based care and $280 per day for in-home care.

  • How much does it cost?

    UVA is subsidizing and offering this program as a benefit to employees. 

    • Center-based services: $15 per loved one/day; $25 per family/day
    • In-home services: $6/hour
    • Additional details and FAQs regarding Bright Horizons Back up Care can be found here.  

Child Care Assist: Reimbursement Option for Child/Elder Care

  • Bright Horizons Crisis Care Assist


    With continued uncertainty about the duration of the COVID-19 pandemic, we want to make sure you have the best supports in place to meet your ongoing needs.

    Bright Horizons® Crisis Care ($100 reimbursement - see below) will no longer remain in place after June 15, 2020.

    UVA will then transition to our regular Back-up Care options with Bright Horizons where you can continue to request back-up care through their network at

    While reimbursement for Crisis Care will be ending, the supports that were put in place will not. You will still also have access to Additional Family Services through Bright Horizons which provides access to care through SitterCity. 

    What is Crisis Care Assist?

    • UNTIL JUNE 15, 2020, Crisis Care Assist provides a reimbursement option for employees who personally arrange a care giving arrangement with a relative, family friend, or familiar babysitter.
    • Employees will be reimbursed $100 per care event for securing their own care outside of the back-up care network. 

    To sign-up see "How to Sign-Up for Bright Horizons Back-Up Care" above. 

    Click here to visit the employee portal after you have registered for the Bright Horizons Back-Up Care program.

  • Expanded Care Network - Sittercity

    We are also introducing a new partnership with SitterCity to match area caregivers with UVA employees who are unable to source their own care.

    CALL FOR CAREGIVERS: We are asking if you or someone you know is able to provide care to please register as a caregiver in this time of need. Apply directly to Sittercity by clicking here.

  • Call for Caregivers

    There is an urgent need for caregivers to support our UVA members. 

    Sittercity is looking for caregivers in this time of need.

    • Sittercity matches caregivers with families in need of childcare. 
    • All caregivers will be paid.
    • If you or someone you know is able to provide care, please register as a caregiver in this time of need.

    Apply directly to Sittercity by clicking here.

    Bright Horizons is seeking applicants to join their Back-Up Nanny Team. 

    • Care for children in-home, ranging from infant to school age, but you will not be responsible for transporting children or other household duties.
    • Engage children by leading hands-on activities based on your observations of the children’s interests and skills.
    • All caregivers will be paid. 

    Visit their website to apply online or contact Chantal Corrigan, for more information.

General FAQs

Click here to visit our general Back-Up Care website which includes additional FAQs.