Caregiving Support to Meet Your Needs

UVA Dependent & Back-up Care Services


There are few things more important than taking care of our loved ones. UVA agrees and has made providing dependent care resources, options, and financial support to employees a primary goal.

You may need full-time childcare, short-term back-up care for a loved one, or during these challenging times extra support for schoolwork. All of these scenarios are addressed on this page with services for:

  • Ongoing Care
  • Short-term & Back-Up Care
  • School & Tutoring Support 

Choose from in-home or facility-based care, or source your own and get reimbursed. All are offered to UVA benefits eligible employees, and Bright Horizons Back-up Care is offered at discounted rates.

The providers of these programs are Bright Horizons, Sittercity and UVA/Kindercare. All organizations employ caregivers who are professional, trained and screened. In addition, there are a plentiful supply of caregivers available now for short-term and back-up care, as well as for school and tutoring support. Below you will find detailed information on each service including instructions on how to register.

infographic of care resources

Above is a snapshot of the options available for various caregiving need. See the full PDF here for more details on each option.


Ongoing Care

Ongoing is defined as long-term care either full-time or part-time. These types of care are offered at either Bright Horizons or UVA/Kindercare childcare facilities, or in-home through Sittercity. In addition, Sittercity offers a range of services including babysitting, eldercare, pet sitting, and more. See below for details and how to register. 

  • UVA-Affiliated Childcare Centers

    About:

    There are four local UVA-affiliated childcare centers that provide ongoing care. They are managed by Bright Horizons and Kindercare for children infant through Pre-K. It is important to note that capacity at the centers changes based on the social-distancing guidelines from the Commonwealth, so check with each center to understand their current availability. 

    Cost:

    The cost is set by each center and based on age group of child. Ongoing care is not subsidized by UVA.

    To Access:

    Contact the care centers below for availability, cost and how to register. 

  • Sittercity in-home care

    About:

    Find full-time nannies, eldercare, tutors, pet caregivers, and more, with background checks and references. Sittercity has hundreds of caregivers currently available in the Charlottesville area. This service is available 24 hours per day, 365 days per year.

    Qualifying ages: Infant through school age, and eldercare

    Cost:

    Employee Benefit: Free 12 month membership for UVA employees, a $140 value that covers reference and background checks. 

    Cost is dependent upon care provider and not subsidized by UVA

    To Access:

    • NOTE: SitterCity is affiliated with Bright Horizons so you will see reference to Bright Horizons on the registration page. 
    • Search the Bright Horizons Enhanced Family webpage, click on the tile of your area of interest to obtain more information. 
    • To register for service, create an account with Sittercity by clicking on the link below associated with your employee type:
    • Sittercity will walk you through the screens to ensure that your specific needs are identified in each job posting on their site
    • You can then search for sitters in your area by pay rate, experience, and other features…or simply post the job and providers will email you to express interest
    • You can verify background checks and references through Sittercity before choosing your provider (covered by the free membership)
    • Select provider and post your payment

     

Short-Term & Back-up Care

This is temporary care in times of need for employees or their loved ones of any age. Care is provided either at Bright Horizons childcare facilities or in-home by professional care providers. Back-up care programs through Bright Horizons are subsidized by UVA, see each option below for cost and benefits. 

Care can cover the following scenarios:

  • Unexpected issues - illness, unreliable caregivers, or school closures
  • Planned occasions - holidays, caregiver vacations, or surgeries
  • Difficult-to-resolve situations, including lack of family support, non-traditional work hours, or distant loved ones
  • Any other reason for in-home care, meal preparation, and assistance with everyday household tasks, especially during recuperation from unexpected illness or planned events (i.e. surgery)

There are three options for short-term care - Bright Horizons, Sittercity, or source your own and get reimbursed. Read details about each option below. 

  • Bright Horizons In-Home Care

    About:

    In-home care that is sourced for you based on specific needs. All of the trained and qualified care providers have been screened through criminal background and reference checks, and licensure and insurance documentation verified. Providers are also required to have CPR and first aid training. 

    What Bright Horizons Offers:

    • 24/7 care, including weekends and overnight
    • Care for employees’ dependents (dependents do not need to reside in the employee’s home).
    • Licensed, bonded, and insured agencies 

    Please note: It is strongly encouraged to sign up before needing care. UVA recommends signing up for Bright Horizons Back-Up Care as soon as possible if you anticipate needing care for a child or elderly dependent. 

    Qualifying ages: Infant - School age; Eldercare

    Cost:

    Employee Benefit: UVA subsidized - part of Back-up Care Program 

    UVA subsidizes up to 15 days @ $6 per hour for one caregiver.  After 15 days the cost is $125 per day per child or adult. 

    To Access:

    • Sign-in or create an account with Bright Horizons: 
    • Enter your child/elder’s requested information
    • Request care through the Bright Horizons portal, including:
      • Dates and times care is needed
      • Type of care preferred - in-home care provider
      • Location of care (close to home, close to work or at an adult family member's home)
      • Any other special needs or requests
    • Bright Horizons will source in-Home care depending on your needs. 
      • You will receive periodic updates throughout the scheduling process in your Bright Horizons portal. 
      • The specialist will then schedule the specific care that you need.
    • Accept care and post payment
  • SITTERCITY in-home care

    About:

    Find part-time caregivers by posting your need in the portal below and source care with providers who have had background checks and references conducted. Sittercity has hundreds of caregivers currently available in the Charlottesville area. This service is available 24 hours per day, 365 days per year.

    You can also find babysitters, housekeepers, pet sitters and more. 

    Cost:

    Employee Benefit - Free 12 month membership for UVA employees, a $140 value that covers reference and background checks. 

    Cost is dependent upon care provider and not subsidized by UVA (SitterCity is not part of the UVA back-up care program, but is offering the free 12 month membership).

    To Use:  

    • NOTE: SitterCity is affiliated with Bright Horizons so you will see reference to Bright Horizons on the registration page. 
    • Search the Bright Horizons Enhanced Family webpage, click on the tile of your area of interest to obtain more information. 
    • To register for service, create an account with Sittercity by clicking on the link below associated with your employee type:
    • Sittercity will walk you through the screens to ensure that your specific needs are identified in each job posting on their site
    • You can then search for sitters in your area by pay rate, experience, and other features…or simply post the job and providers will email you to express interest
    • You can verify background checks and references through Sittercity before choosing your provider
    • Select provider and post your payment
  • OUT OF NETWORK IN-HOME CARE REIMBURSEMENT

    About:

    If demand exceeds supply for in-home back-up care (i.e. request for in-home care but Bright Horizons is not able to assign a caregiver), employees may be reimbursed up to $100 per day for any care they source on their own. This is subject to 15 day limit of the Backup Care program. 

    Cost:

    Employee Benefit - Employees may be reimbursed up to $100/day for any care sourced on their own, limit up to 15 days. Employees must self-pay the provider first then are reimbursed by SitterCity. 

    Cost is negotiated by employee directly with provider

    To Access:

    • Source your own care directly, or use Sittercity to support your needs
    • Submit for reimbursement through the Bright Horizons site once care is complete
  • Bright Horizons Facility-Based Care

    About:

    There are two local UVA-affiliated childcare centers managed by Bright Horizons for children infant through Pre-K which are Malcolm Cole Childcare Center and Sharon  Hostler Childcare Center. Both centers have been consistently operating below licensing capacity since March. It is important to note that capacity changes based on the social-distancing guidelines from the Commonwealth, however, these centers are well-positioned to support the UVA community in Fall 2020 and beyond.

    All of the trained and qualified care providers at the childcare centers have been screened through criminal background and reference checks, and verified licensure and insurance documentation. Providers are also required to have CPR and first aid training. 

    Cost:

    Employee Benefit: UVA subsidized - part of Back-up Care Program 

    UVA subsidizes up to 15 days @ $15 per child per day; $25 per family per day (meaning two or more children). After 15 days the cost is $125 per day per child.

    To Access:

    • Sign-in or create an account with Bright Horizons: 
    • Enter your child demographics and complete the health forms
    • Request care through the Bright Horizons portal, including:
      • Dates and times care is needed
      • Type of care preferred - childcare center
      • Location of facility preferred (but not guaranteed) - see Bright Horizons Ongoing Care section towards top of page for 4 facility locations
      • Any other special needs or requests
    • Bright Horizons will source center-based care depending on your needs. 
      • You will receive periodic updates throughout the scheduling process in your Bright Horizons portal. 
      • The specialist will then schedule the specific care that you need.
    • Accept care and post payment

School & Tutoring Support

This is a challenging year for many parents who are balancing work, parenting, and now also daily schoolwork. If you and your child need education support, see below for the options provided by UVA and community partners. They range from individual tutoring, learning pod oversight, and partners who are graciously offering academic support to all qualifying UVA employees and community members.

  • SitterCity Academic Support - 1 Child or Learning Pod

    About:

    Find caregivers who are qualified to tutor one child, or support a small group learning pod.

    A virtual tutor or sitter engages with a single child or learning pod (pod is set up by the parent in advance) via an online video platform set up by the parent (e.g., Skype, Zoom, FaceTime), according to a plan agreed upon by the parent and sitter in advance. These sessions may be structured to include interactive games and assistance with schoolwork. 

    Provider: SitterCity through Bright Horizons

    Cost:

    Employee Benefit: Free 12 month membership for UVA employees, a $140 value that covers reference and background checks. 

    Cost is dependent upon care provider and not subsidized by UVA

    To Access:

    • NOTE: SitterCity is affiliated with Bright Horizons so you will see reference to Bright Horizons on the registration page. 
    • Create an account with Sittercity 
    • Post a job for helping one child or a "pod" of children with virtual schoolwork
    • Sittercity will walk you through the screens to ensure that your specific needs are identified in each job posting on their site
    • Filter responses for schooling support and view caregiver profiles for more detail on skills and qualifications.
    • Specify your needs, such as homework help, tutoring, or learning pod supervision
    • You can verify background checks and references through Sittercity before choosing your provider
    • Select provider and post your payment
    • *Note: One family posts the caregiver job, and if other families are in the learning pod, then they would need to reimburse the parent who has set up the education caregiver account.

    Contact:

    You may contact SitterCity directy for more info and assistance at 1.888.748.2489

  • Revolution Prep Virtual Academic Support

    About:

    Revolution Prep offers premium academic support and test preparation for students in grades K-16+, including personalized tutoring with a curriculum tailored to each child’s needs and interests. Revolution Math, a story-based math curriculum and step-by-step test preparation with a full-time, highly trained tutor.

    Provider: Revolution Prep through Bright Horizons

    Cost:

    Employee Benefit: 20% discount off annual fee for tutoring, test prep and immersive math 

    Cost is dependent upon program selected

    To Access: 

    • Create an account through the Bright Horizons Enhanced Family Supports page: 
    • Scroll to the box "Access  Premium Tutoring and Test Prep"
    • Click "Use It" to register, or click "Details" for more information
    • Complete your information details
    • A Revolution Prep representative will contact you to discuss the program and how they can meet the needs of your child

    Contact: 

    You may contact Revolution Prep for more info and assistance at 1.877.738.7737

  • Varsity Tutors Virtual Academic Support

    About:

    Varsity Tutors offers one-on-one and small-group tutoring on more than 3,000 subjects. When families sign up, they are assigned an educational consultant who helps identify the best tutor for their needs from more than 40,000 available tutors and instructors. Also offered are hundreds of enriching online classes, camps, and extracurriculars for K-12 children, as well as online learning tools including instant homework help, adaptive testing, and learning labs.

    Provider: Varsity Tutors through Bright Horizons

    Cost:

    Employee Benefit: 20% discount off annual fee on most programs

    Cost: Cost is dependent upon program selected

    To Access: 

    • Create an account through the Bright Horizons Enhanced Family Supports page: 
    • Click on”USE IT” in the “Get Academic & Virtual Learning Support” box
    • Click on Get Started
    • Select the services you are interested in and then proceed through the follow-up screening questions
    • A Varsity Tutors representative will contact you to discuss the program, cost and how they can meet the needs of your child

    Contact:

    You contact Varsity Tutors directly for more info and assistance at 1.800.828.6354

  • UVA Madison House Virtual Academic Support

    About:

    Madison House "Hoos Helping" learners was created during the spring semester of 2020 to help connect the Charlottesville community to virtual volunteers from Madison House. For example: UVA student volunteers can serve as online "homework helpers" and tutors; they can help navigate technological challenges; they can share pre-recorded books and stories by phone or video; or they can help find and utilize online educational resources.

    For more information see the Madison House Hoos Helping program. This program is offered to lower income individuals.

    To Access:

    To inquire about services and support, email the program directly and they will contact you -  Hooshelping@madisonhouse.org

  • Cville Equity Education

    About:

    Cville Equity Education is an active resource full of ways that community locals, students, teachers, and faculty can come to give and get support during this school year.

    • For Families - provides information to help with virtual learning, after-school care, mental health resources and more (offered to lower income individuals/families)
    • For Educators and Community Organizations - share resources Cville Equity has to support families, as well as find groups of volunteers and mentors to work with.

    To Access:

    Visit the Cville Equity Education website to learn more and contact information. 

    Volunteer Time or Donate Funds

    The organization greatly appreciates all who are able to donate their time or funds to this important service for our community - See Volunteer or Donate here

  • Parent & Guardian Connections Virtual Support

    About:

    The UVA Dual Career Program is developing a resource for UVA employees who are parents/guardians of school-aged children. There are three key goals:

    1. Collect information from employees about their childcare/school needs in light of Covid-19
    2. Inform the development of targeted newsletter content, which will be used to share information/resources back out to employees, and
    3. Help connect parents/guardians with other parents who have similarly aged children and live nearby.

    To Access:

    View the first newsletter. UVA and UPG employees may “opt-in” to future editions directly from the newsletter.


FAQs: Back-Up and Short-term Care

FAQs - School & Tutoring Support

  • How does virtual tutoring work?

    A virtual tutor or sitter engages with a child or children via an online video platform set up by the parent (e.g., Skype, Zoom, FaceTime), according to a plan agreed upon by the parent and sitter in advance. These sessions may be structured to include interactive games and assistance with schoolwork. Parents should remain mindful that there could be lag or glitches or other technological issues during their children’s virtual sitting session. For the children’s safety, it’s important for parents to never leave them unattended during a virtual sitting session. 

  • Is there a minimum time requirement for virtual tutoring?

    Virtual tutoring jobs can be posted for a minimum of one hour. 

  • What are learning pods and how do they work?

    Learning pods are small groups of children that are conducting remote learning together. Typically, a hired caregiver provides educational support for all children in a pod. You can post a learning pod job online through Sittercity and find a well-matched caregiver that meets the needs of your pod. 

  • Should we create our own learning pod before contacting SitterCity?

    Yes, SitterCity does not create learning pods but provides the academic support provider for a pod that you have already created. 

Questions

If you have questions about provider care specifics, please contact the providers directly as they are best able to give detailed information. Their contact info is as follows:

  • Bright Horizons - 877.242.2737, or 877.BH.Cares
  • SitterCity - 888.748.2489

For questions about the UVA Back-up care program or other dependent care benefits, contact the HR Solution Center at AskHR@virginia.edu.