Managing Conflict (Webinar)
Diagnose conflict before it intensifies and apply the appropriate conflict resolution techniques to specific situations.
What will I learn?
- Identify the five common approaches to conflict and the implications of each style .
- Recognize your typical approach to conflict.
- Assess conflict situations.
- Practice managing conflict utilizing each of the five approaches.
- Practice conflict norming.
- See the positive aspects of conflict as a healthy endeavor for your team.
- Build confidence in dealing with conflict.