Managing Conflict (Webinar)

Diagnose conflict before it intensifies and apply the appropriate conflict resolution techniques to specific situations.

What will I learn?

How to:

  • Identify the five common approaches to conflict and the implications of each style .
  • Recognize your typical approach to conflict.
  • Assess conflict situations.
  • Practice managing conflict utilizing each of the five approaches.
  • Practice conflict norming.
  • See the positive aspects of conflict as a healthy endeavor for your team.
  • Build confidence in dealing with conflict.
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