How the UVA Aetna One Advocate (A1A) Team is here to support you

The UVA A1A Team is your dedicated partner in navigating your UVA health benefits and getting the care you need—when you need it. From the first point of contact, the UVA A1A Advocates are there to listen, understand your situation, and help guide you to the right resources, saving you time, stress, and unnecessary steps along the way.

Using smart tools and personalized insight, the UVA A1A Advocates quickly identify your needs and connect you with the right experts, including pharmacists, behavioral health specialists, social workers, and other trusted partners who are built into your health plan benefits. These referrals aren’t one‑off handoffs—they are part of a coordinated, thoughtful approach designed to support your whole health.

Whether you need help finding a provider, scheduling an appointment, understanding your benefits, or overcoming barriers to care, the UVA A1A team is here to help make the healthcare experience easier and more seamless. Their goal is simple: to remove obstacles, reduce confusion, and help you feel supported at every step as you and your family navigate the healthcare system.

The UVA A1A Team is available from 8:00 a.m. - 11:00 p.m. EST, Monday-Friday and 8:00 a.m. - 4:30 p.m. EST Saturdays.

The Aetna Health℠ app

Your Aetna® member website:

1. Go to Aetna.com to create an account or log in to your member website.
2. Add a contact in your mobile devices titled “Aetna” with number 959.230.7317 
3. This will help ensure calls from your UVA A1A team aren’t blocked or goes to spam on your mobile device.

or: Call - 800.987.9072

UVA A1A Resources

• Health and wellness support
• One team focused on your needs.
• And that’s exactly how it should be

Start Thinking About Summer Child Care

With the school year starting to wind down, now is a good time to start thinking about childcare for school-age children for a smoother transition into summer break.
Visit the Dependent Care Resources page to help you explore UVA-affiliated programs and community resources. These tools include help locating summer camps, day programs, and other caregiving needs.
Additionally, if your retirement account is managed through Fidelity, you may also have access to a Wellthy Care Coordinator, who can help research and organize summer care options for your family.

UVA’s got your back.

UVA offers 15 days of subsidized back-up care through Bright Horizons to help benefits-eligible employees navigate changes in caregiving plans for dependents of any age.
Find more information on the Dependent Care Resources page, and consider registering ahead of time, so it’s ready when you need it. 

Here's How to Use Your UVA Dental Benefits Wisely

At the University of Virginia, we offer comprehensive dental benefits through United Concordia that help support your oral health and encourage lifelong healthy habits.

How to Find an In-Network Dentist

UVA’s dental plans include coverage for routine cleanings, exams, X-rays, and more. Preventive dental care, including twice-yearly cleanings, is typically covered at 100% when you see a participating in-network dentist, helping you avoid gum disease and other oral health issues.

If you don’t have a regular dentist, you can easily find one using United Concordia’s online tool:

1. Visit United Concordia’s Find a Dentist Tool
2. Select the “Elite Prime” network from the drop-down menu.
3. Enter your location to find nearby in-network providers.

Did You Know? UVA Has Its Own Dental Practice

• In addition to helping you find a dentist through your benefits, UVA also provides dental care through its own clinical practice! The UVA Health Dentistry clinic in Charlottesville delivers a range of dental services from preventive care and periodontal treatment to restorations, implants, and oral surgery with experienced practitioners.

How to Use FSA Dollars for Dental Expenses

• If you participate in a Flexible Spending Account (FSA), you can use those pre-tax dollars to pay for many dental expenses not fully covered by insurance. This includes copays, deductibles, fillings, crowns, orthodontics, night guards, periodontal treatment, and even certain preventive care upgrades. Using your FSA can help lower your out-of-pocket costs and make it easier to stay on top of both routine and unexpected dental needs throughout the year.

Taking care of your teeth is one of the simplest ways to support your overall health, and staying consistent with preventive dental care helps you maintain a bright, healthy smile all year long.