Missed last month’s article? No worries—we’ve summarized the key points below so you can quickly get the essential information and start taking advantage of your total rewards right away.
Welcome to UVA's Total Rewards Feature Hub
Your benefits matter every day—not just during Open Enrollment. This resource provides monthly updates and helpful tips to keep you informed about all aspects of UVA’s Total Rewards program, including health, dental, vision, savings accounts, retirement, life insurance, leave, education benefits, and more. Explore each month’s topic to make the most of your benefits and ensure your choices support your well-being and future.
Featured Article: How the UVA Aetna One Advocate (A1A) Team is here to support you
The UVA A1A Team is your dedicated partner in navigating your UVA health benefits and getting the care you need—when you need it. From the first point of contact, the UVA A1A Advocates are there to listen, understand your situation, and help guide you to the right resources, saving you time, stress, and unnecessary steps along the way.
Using smart tools and personalized insight, the UVA A1A Advocates quickly identify your needs and connect you with the right experts, including pharmacists, behavioral health specialists, social workers, and other trusted partners who are built into your health plan benefits. These referrals aren’t one‑off handoffs—they are part of a coordinated, thoughtful approach designed to support your whole health.
Whether you need help finding a provider, scheduling an appointment, understanding your benefits, or overcoming barriers to care, the UVA A1A team is here to help make the healthcare experience easier and more seamless. Their goal is simple: to remove obstacles, reduce confusion, and help you feel supported at every step as you and your family navigate the healthcare system.
The UVA A1A Team is available from 8:00 AM - 11:00 pm EST, Monday-Friday and 8:00 AM - 4:30 pm EST Saturdays.
Your Aetna® member website
- Go to Aetna.comto create an account or log in to your member website.
- Add a contact in your mobile devices titled “Aetna” with number 959-230-7317.
- This will help ensure calls from your UVA A1A team aren’t blocked or goes to spam on your mobile device.
OR
CALL - 800-987-9072
- Health and wellness support
- One team focused on your needs.
- And that’s exactly how it should be

