Programs

Dialogue is the Difference

Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most. At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations.

What's a Crucial Conversation?

A Crucial Conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. When conversations turn crucial, people tend to follow one of two ineffective paths: they either speak directly and abrasively to get the results they want but harm relationships, or they remain silent with the hope of preserving relationships only to sacrifice results.

But there’s a better way. Crucial Conversations gives people the skills to step into disagreement— rather than over or around it—and turn disagreement into dialogue for improved relationships and results. Crucial Conversations for Mastering Dialogue combines the convenience of virtual learning with the benefits of live instruction. Our virtual instructor-led course ensures an engaging and spaced learning experience that meets the unique needs and demands of the modern learner.

Crucial Conversations for Mastering Dialogue includes videos, polls, group practice, large and small group discussions, and personal reflection to help maximize skill transference.

Program Materials:

• Digital learner guide
• Cue cards and model card
• Crucial Conversations: Tools for Talking When Stakes are High ebook
• Digital course completion certificate
• Six-week ongoing learning experience

The program outline included below may vary for virtual and in-person offerings. 

Session 1: Get Unstuck & Master My Stories I – 2.5 hours

Learning Objectives:

• Spot the conversations that are keeping you from what you want
• Choose the right conversation to get unstuck
• Learn where emotions come from and how to change them
• Take responsibility for the emotions you bring to the conversation by owning your story

Session 2: Master My Stories II & Start with Heart – 2.5 hours

Learning Objectives:

• Eliminate negative stories that impede conversations and results
• Stay focused on what you really want
• Lay a foundation of good intent

Session 3: State My Path & Make It Safe – 2.5 hours

Learning Objectives:

• Speak honestly and respectfully
• Share tough messages in a way that invites others into the conversation
• Take steps to rebuild safety when others get defensive
• Talk with almost anyone about almost anything

Session 4: Learn to Look & Seek Mutual Purpose – 2.5 hours

Learning Objectives:

• Notice the signs that people are not in dialogue
• Identify and manage your own Style Under Stress
• Recognize when safety is at risk because you’re at odds
• Find common ground even when it seems impossible

Session 5: Explore Other's Paths & Move to Action – 2.5 hours

Learning Objectives:

• Actively listen to understand the meaning behind others’ emotions and actions
• Respond productively when someone initiates a Crucial Conversation with you
• Move from healthy dialogue to taking action and achieving results

Questions:

If you have any questions about Crucial Conversation for Master Dialogue, please contact our facilitator, Kate Belliveau.

To scale daring leadership and build courage in teams and organizations, we have to cultivate a culture in which brave work, tough conversations, and whole hearts are the expectation, and armor is not necessary or rewarded. Dare to Lead™ is the ultimate playbook for developing brave leaders and courageous cultures. This program builds the skills we need to show up with other people, try new behaviors, experience falls and failures, get back up, learn, and try again.

Based on the research of Brené Brown, the Dare to Lead™ program is an empirically based, courage-building program based on four skills sets that are teachable, observable, and measurable. This training program, led by Certified Dare to Lead™ Facilitator Rose Markey, will equip participants with language, tools, and exercises to put these four skills into immediate practice.

• Rumbling with Vulnerability: face risk, uncertainty, and tough conversations with courage, clarity, and empathy.
• Living into Our Values: identify what you stand for and how to show up from a place of integrity every day.
• Braving Trust: build meaningful and authentic connections with your teams, colleagues and customers so you can work together from a foundation of trust.
• Learning to Rise: become aware of your emotions and stories and learn how to show up and lead with courage - even when faced with failure, disappointment, and setbacks.

This 24 hour courage-building program is offered virtually consisting of a series of eight workshops (3 hours each) or in-person in a series of three workshops (8 hours each).  Participants will receive the Dare To Lead™ workbook and trained badge for their LinkedIn profile. This program is just as effective when offered to in-tact teams and any UVA employee or team member who wants to change and improve their culture. 

Further information can be obtained by contacting Rose Markey.

Register for an Upcoming Cohort of Dare to Lead

This interactive 12-week program is designed to increase your knowledge, skills, and the manager/leader’s ability to succeed at UVA. The program covers the foundations of being a leader and HR policies and practices for effective management. Leadership Essentials is designed to educate, inspire, and to stretch your leadership thinking and abilities. It gives you and fellow participants the opportunity to engage in dynamic discussions and activities, learning from each other and building valuable relationships.

The class is every Tuesday and Thursday morning, in person.  An application must be completed by your manager acknowledging the time commitment and her/his support of your development plan. Participants should have at least three years of people management/leadership experience. Once approved, participants will receive a confirmation for participation and details regarding the materials needed to complete the program.

Further information can be obtained by contacting Lisa Harris.

Upcoming Program in 2024:

• Spring: Every Tuesday and Thursday,  9:00 am - 1:00 pm
  • April: 9,11, 26, 18, 23, 25, 30 
  • May: 2, 7,9, 14, 16, 21, 23, 28
  • June: 4,6,11, 13, 18, 20, 25, 27

• Fall: Every Tuesday and Thursday,  9:00 am  - 1:00 pm 
  • September: 10, 12, 17, 19, 24, 26
  • October: 1, 3, 8 , 10, 15, 17, 22, 24, 29, 31
  • November: 5, 7, 12, 14, 19, 26, 28
  • December: 3, 5

Participants will participate in four 90-day sessions focusing on executing their project plans.
Graduation is contingent upon the completion of your project and is one year out from your program enrollment. 

Apply for Leadership Essentials Program (Netbadge login required)

Learning to Lead @UVA Health: New Manager Orientation is a high-level, multi-session blended learning program and serves as the first step in connecting new managers to the organization and to others at UVA Health. This program has been designed so that new managers get the information and resources they need right away without having to seek it out themselves.

UVA Health’s focus is patient-centered care, and because of many demands on new managers, there is not always time for training. This program will better equip new people managers at UVA Health in a way that works with their busy schedules and provides them with what they’ll need to acclimate to a management role.

The program is designed for new people managers at UVA Health including the Medical Center, University of Virginia Physicians Group (UPG), School of Medicine (SOM), and School of Nursing (SON). 

Program Details

The focus of Learning to Lead @ UVA Health: New Manager Orientation is to prepare people managers for success at UVA Health.

The program consists of two in-person (or Zoom) sessions on a scheduled date and time, and four online, asynchronous learning modules which you complete on your own and at your own pace. These sessions will be assigned to you in Workday.

Learning to Lead @ UVA Health: New Manager Orientation should be completed within 1-3 months of your start date.

The sessions of the program include:

• Welcome and Connect
• Develop Resource Knowledge
• Build Relationships
• Lead Teams
• Inspire Others

The last session will be in-person (or via Zoom), and you will be joined by other new managers who have also completed the program for this session. It will provide you with next steps, including your own professional development and an introduction of the next leadership program, “Tools to Lead.”

Following “Tools to Lead,” you may choose to participate in “Dare to Lead™" and “Leadership Essentials.” All programs are facilitated by the HR Learning & Development Team and are delivered in a group learning style.

Audience

This program is designed for “people leaders,” those who are responsible for performance, policy, and practice at UVA Health: the Medical Center, University of Virginia Physicians Group (UPG), School of Medicine, and School of Nursing (SON).

We welcome:

• New people managers regardless of management experience elsewhere
• New people managers promoted from within at UVA Health
• New managers promoted or hired within the first six months of 2021

The program is strongly recommended for these audiences.

New people managers will be invited by Orientation Team or assigned by their manager. Program participants will be enrolled through Workday Learning and should begin on their start date – first day of hire or promotion. It is designed to be completed within 1-3 months of start date.

Dates, Information, and Zoom Login

New managers attending Learning to Lead @ UVA Health: New Manager Orientation will receive an email with instructions on how to attend the "Welcome and Connect” Zoom session on your scheduled session date from 1:00 – 4:00 p.m.

In 2024, Learning to Lead @ UVA Health: New Manager Orientation will be held on the following Mondays:

February 12
March 11
April 8
May 6
June 3
July 8
August 5
September 16
October 14
November 11
December 9

Program Details

SLII® is a four-part learning journey to becoming a situational leader. The SLII Experience™ travels through LAUNCH, LEARN, PRACTICE, and MASTER. In this program, leaders will learn a new language of leadership to help increase the quality and quantity of conversations, accelerate others’ development, and support others’ autonomy and self-reliance. Becoming a situational leader—a best leader—allows leaders to partner with those they lead, giving their team members what they need to succeed.

Situational Leadership is offered at no cost to you, as an employee of UVA. Outside of the University, the cost is $2595 per person. Please take advantage of this opportunity!
 
Four Parts

1. The SLII Experience begins with LAUNCH. In this asynchronous learning experience, leaders are introduced to the program and are invited to log in to the Blanchard Exchange learner portal to access their LAUNCH assignments. Completion of the following assignments are a requirement prior to attending the LEARN session: 1.) complete the LBAII® Self- Assessment, 2.) watch a short video on Setting SMART Goals, 3.) complete the SLII Goals Worksheet, and 4.) complete the SLII Fitness Test.
2. LEARN is the second step in The SLII Experience. The LEARN phase is devoted to learning the three skills of SLII and becoming familiar with the SLII Model. Leaders are introduced to The SLX Story. Leaders receive their participant kits and learn how to use the various SLII Tools for becoming a situational leader.
3. PRACTICE is the third step in The SLII Experience. PRACTICE is where the puzzle pieces are put into place and leaders get real practice with the skills of SLII. This session focuses on practicing the skills of SLII, using many real-life situations. The SLII Challenge, Learn the SLII Model, and the MASTER section of the Blanchard Exchange portal are introduced.
4. MASTER is the fourth and final step in The SLII Experience. In this asynchronous learning design, leaders are encouraged to put what they have learned into practice once they’re back on the job, and become a situational leader. The first step in becoming a situational leader is to share a common language, accomplished by teaching SLII to others using the Share SLII with Your Team resources.

Course Resources

Each leader will receive a participant kit with the following items:

• Participant Workbook - The workbook is used for learning key concepts and for capturing information during LEARN and PRACTICE.
• SLII at a Glance Booklet - The booklet is used as a quick reference to SLII and back on the job.
• SLII at a Glance Poster - The poster is used as a quick reference to SLII and back on the job

In order to best support our leaders at UVA we will hold a 1 hour "office hour" check in 2 weeks post-program to help remove barriers.

Further information can be obtained by contacting Kate Belliveau or Rachel Allen. 

Registration 

Our program will be postponed unless the minimum attendance requirement of 10 participants is met.

Register in Workday
Register for the Preview

UPDATE: After careful consideration and feedback from our participants, the Tools to Lead program is temporarily paused for a period of continuous improvement. During this hiatus, our team will be dedicated to exploring and developing an enhanced version of the program. We value your commitment to professional development, and we want to keep you informed throughout this process. 

Tools to Lead at UVA, is designed to empower our leaders with time to learn, practice and share ideas about managing and inspiring our teams. You will learn about UVA-specific structures and processes in place to support your goals. 

If you have any questions about Tools to Lead, please contact our facilitator, Rachel Allen, at rbp9h@virginia.edu.

Program Dates, Locations, Deadlines, & Requirements

Please be aware in 2024, there may be changes to our program based on the feedback collected. 

• How will I attend?

  • The program will be delivered remotely via the Zoom platform in 4-hour segments for 6 sessions.

• What are the program dates?

  • 2024 dates will be announced in May along with any other changes in its design.

• What if I can’t make a session? 

  • While we understand that life happens and our leaders can often be pulled in multiple directions, it is critical that you be present for at least 5 out of the 6 sessions to receive a certificate and course credit.

• Is there a limited number of spots available?

  • Yes, to provide you with the best, most dynamic experience, our program is limited to 35 participants. 

• What program materials are included?

  • We will use the Tools to Lead Notebook extensively throughout the program and you will likely refer to it post-program.  This notebook will feature the most up-to-date information and can be viewed on a computer monitor, tablet, or cellular device. You will gain access to this notebook once you are enrolled in the course through Workday. The notebook will be updated prior to the start of your session. 

  • In addition to this workbook, you will also receive a participant guide (printable/fillable PDF) for personal notes. 

• How do I commit?

  • Your commitment to attending this program is paramount. As a new leader in the UVA Health System, your participation is required, giving you the necessary tools to be successful during your time at UVA. 

• What topics are covered?

Our scheduled session topics include:

Week 1: Welcome, Group Networking, DiSC Styles & Situational Leadership

Week 2: Recruiting, Dual Career Programs, Onboarding, & Coaching

Week 3: Magnet, compliance, & patient experience

Week 4: Rewards & Recognition, Employee Engagement, & Mindfulness & Resiliency

Week 5: Technology and IT Security, Finance, and Workday

Week 6: Be Safe, Performance Management, and Preventing Burnout