IMPACT and Decision Support Community of Expertise

IMPACT and Decision Support Community of Expertise


The IMPACT and Decision Support Community of Expertise delivers the HR systems, analytics, process, and policy infrastructure to both optimize and measure the effectiveness of how HR services are delivered across Grounds. Our three specialized units address the following areas:

Total Rewards - How HR defines and implements a Total Rewards strategy to attract and retain faculty, staff, and team members through competitive pay, benefits, and award-winning wellness programs.

People, Data, Technology & Workday - The way HR manages, coordinates, and delivers HR projects that support the University’s mission on-time, in scope, and within budget. Additionally, this service supports the University to reduce risk, uphold policy, ensure compliance, and understand financial implications.

Continuous Improvement, Project Management, and Compliance - How HR helps the University achieve better results and further UVA’s impact by growing and sustaining a culture of continuous improvement, establishing and implementing project management best practices, and ensuring compliance.

IMPACT COE Leader – Michael Latsko, Assistant Vice President


TOTAL REWARDS

HR supports a total rewards strategy to attract and retain faculty, staff, and team members through competitive pay, benefits, and wellness programs. Total Rewards includes benefits, compensation, Hoos Well, FEAP (Faculty & Employee Assistance Program), and the Employee Community Resource Service.

Key Outcomes of Our Work

  • Competitive and affordable benefit plans
  • Improved benefit decision support tools
  • Increased participation in supplemental retirement savings programs
  • Transparent, compliant, and clearly-articulated compensation philosophy and governance
  • Market competitive salary structures and practices
  • Leadership education and guidance on pay practices 
  • Demonstrated value of wellness and other health programming
  • A culture of well-being among University of Virginia faculty, staff, and team members
  • A happier, healthier, and more positive work environment 
  • Assessment and brief counseling for those experiencing depression, anxiety, substance abuse and workplace
  • Counseling in work/life balance, eldercare, mindfulness, coaching, parenting, couples, positive psychology
  • Addressing basic needs such as housing, food, clothing, and utilities
  • Personal budgeting and finance strategies

Service Offerings:

  • Benefits

    The Benefits unit attracts and retains faculty, staff, and team members at the University of Virginia by providing competitive benefits service offerings, supported by leading technology, tools, training, and guidance.

    Retirement Plan Development and Administration

    The University offers a wide range of retirement plans to help support the retirement goals of faculty, staff, and team members. Administration includes handling both the ongoing affairs and decisions, as well as the strategic development of new or revised retirement plan offerings, to support the ability of the UVA workforce to achieve their retirement planning goals. Effective retirement plan administration minimizes the challenges associated with financial and healthcare decisions and helps retain talent.

    Our Services

    • Managing financial plan design and administration of 401a and 403b Plans (e.g., ORP, MCRP, and Cash Match)
    • Ensuring benefit plans are compliant with all regulatory bodies
    • Administering related policies and procedures
    • Managing benefit vendor relationships
    • Increasing participation in supplemental retirement savings programs

    The Outcomes for Our Customers

    • Attractive retirement plan options
    • Competitive fund choices and fee structure
    • Increased participation in supplemental retirement savings programs
    • Sound financial management of retirement plans
    • Effective and engaging financial wellness programs and education
    Health Benefits Administration

    Health and Wellness Benefits Administration helps support the work-life needs of faculty, staff, team members, and their families. Administration includes handling both the ongoing affairs and decisions, as well as the strategic development of new or revised health and welfare plan offerings to support the ability of the UVA workforce to be engaged and productive. Providing faculty, staff, and team members with best-in-class health and welfare benefits increases appeal to top talent, improves morale, and helps with retention.

    Our Services

    • Administering University group health and welfare plans (medical, dental, FSA, HSA, life, and disability)
    • Ensuring benefit plans are compliant with all regulatory bodies
    • Providing plan advice and guidance including escalated inquiries from the HR Solution Center
    • Managing the Open Enrollment process
    • Developing effective benefit decision support tools
    • Managing benefit vendor relationships

    The Outcomes for Our Customers

    • Competitive and affordable benefit options
    • User-friendly benefit decision tools
    • Policy and program guidance
    • Efficient and timely enrollment process
    • Effective and engaging benefit event communication (e.g., Open Enrollment, benefit fairs)
    • Sound financial management of benefit plans
  • Compensation

    The Compensation team develops, implements, and supports a strategic compensation approach for faculty, staff, and team members through leading compensation strategy, tools, training, and guidance.

    Compensation Strategy and Program Administration

    Compensation Strategy and Program Administration defines a compensation strategy, executes the organizational pay philosophy, supports the competitive compensation market analysis, defines and aligns roles within the compensation structures, and maintains compliance with key laws and regulations such as the Fair Labor Standards Act. We ensure consistent philosophy and governance across the organization, including new pay programs and changes to current programs. We focus on helping the University retain and reward faculty, staff, and team members.

    Our Services

    • Administering and supporting overall compensation programs and plans for the University
    • Providing market pricing for all positions, including special pays
    • Consulting on new job descriptions and modifying existing job descriptions
    • Conducting internal alignment reviews
    • Administering wage/hour and other legal/regulatory compliance

    The Outcomes for Our Customers

    • Market competitive salary structures and practices
    • Consistent governance across the organization, including approving new pay programs and changes to current programs
    • Consistent and transparent process
    • Support of salary negotiations with candidates
    • Equity recommendations based on assessment of experience and relevant factors
    • Transparent and easy-to-understand communication about compensation
    Targeted Compensation and Incentive Plans

    Targeted compensation and incentive plans provide differentiated compensation for unique positions, as needed, to attract and retain key talent in a transparent and responsible manner. We focus on helping the University retain and reward faculty, staff, and team members.

    Our Services

    • Performing targeted position market analysis, including total compensation packages
    • Offering support for critical leadership hires
    • Developing and administering incentive programs
    • Communicating all aspects of total rewards for targeted positions

    The Outcomes for Our Customers

    • Market competitive pay packages and incentive plans for targeted positions
    • Alignment to organizational goals
    • Transparent and easy-to-understand communication about compensation, including total rewards statements for targeted positions
    Innovative Pay Programs

    The University needs the ability to recognize individuals for going above and beyond. Innovative Pay Programs allows the University to recognize additional work and reward faculty, staff, and team members through programs such as shift differential and call pay. Innovative pay plans focus on helping the University retain and reward faculty, staff, and team members.

    Our Services

    • Aligning compensation with market conditions
    • Supporting organizational needs in special cases
    • Providing additional rewards for necessary coverage

    The Outcomes for Our Customers

    • Market competitive pay practices
    • Alignment to organizational goals
    • Transparent and easy-to-understand methods
  • Hoos Well

    Hoos Well, the nationally award-winning UVA Employee well-being program, helps employees create and maintain a healthy lifestyle to meet their personal well-being goals.

    Physical Well-Being

    Hoos Well provides a wide array of programs and resources for supporting a holistic healthy lifestyle that includes physical activity and good nutrition through all stages of life. 

    Our Services

    • On-demand fitness and nutrition classes
    • Free group exercise and fitness classes
    • Nutrition offerings
    • UVA walking paths
    • Hoos Choice nutrition program
    • WW – “Wellness that Works” (formerly Weight Watchers)
    • Tobacco Cessation Resources and Support
    • Well-Being in Maternity
    • Chronic Care Coaching

    The Outcomes for Our Customers

    • Improved memory and sleep quality
    • Increased energy, focus and productivity
    • Weight loss
    • Reduced stress
    • Prevention of heart disease
    • Better diabetes control and cholesterol levels
    • Lower blood pressure and blood sugar
    • Lower risk of certain cancers
    Financial Well-Being

    Hoos Well offers money management training and tools that help employees better live within their means, understand savings options, avoid financial pitfalls, and live a more positive and stress-free life.

    Our Services

    • Reward-eligible webinars
    • UVA financial counseling
    • Employee Community Resources Service
    • Tools from UVA Community Credit Union
    • Retirement calculators and tools
    • Building a solid financial foundation

    The Outcomes for Our Customers

    • Less financial stress
    • Less fear and uncertainty about one’s financial future
    • Well-designed and affordable retirement and savings plans
    • Better budgeting techniques
    • Insurance buying strategies
    • Debt reduction
    • Home ownership
    • Affordable college funding planning and implementation
    Emotional Well-Being

    Mental and emotional well-being are essential for one’s overall health, happiness, and quality of life. Hoos Well offers evidence-backed programs and resources to help employees manage stress, rise to meet life challenges, and thrive. 

    Our Services

    • Mindfulness resources
    • Rewards-eligible educational seminars and webinars
    • Free confidential counseling through the Faculty & Employee Assistance Program (FEAP – see below)
    • Online journey or learning modules
    • Free virtual yoga classes
    • Online mindfulness platform and virtual community
    • Connections to volunteer opportunities

    The Outcomes for Our Customers

    • Improvement in emotional well-being
    • Greater happiness
    • Enriched sense of purpose and meaning in life
    • Better stress management and coping skills
    • Improved sleep
    • Skills to resolve life’s difficulties
  • Faculty & Employee Assistance Program

    The Faculty & Employee Assistance Program (FEAP) offers quality, professional, and comprehensive services, tailored to your individual needs. For employees and their families, we offer assessment, brief counseling, referral, and follow-up at no cost to the employee for a wide variety of personal concerns. Our program is confidential.

    Counseling Services

    FEAP is available for individual consultation and short term, focused counseling for a variety of personal issues and common concerns.

    Our Services

    • Alcohol and drug counseling
    • Compassion vs. empathy
    • Community resources support
    • Relationship consultations
    • Critical incident counseling
    • Domestic violence counseling
    • Financial consultations
    • Legal services
    • Mindfulness programs and resources
    • Caregiver consultations
    • Positive psychology
    • Self-care
    • Stress management
    • Trauma recovery
    • WorkLife Program
    • Workplace seminars

    The Outcomes for our Customers

    • Detoxification and better health
    • Better resilience
    • Improved adaptability
    • More stability financially and emotionally
    • Better daily functioning at work
    • Enhanced ability to focus
    • Improved sleep
    • Improved self-control
    • Better integration of work, family and personal life
    Organizational Services

    FEAP provides management and organizational consultation on handling employee job performance issues and workplace concerns in accordance with UVA policies and procedures.

    Our Services

    • Mediation services
    • Management and supervisor services
    • Critical incident consultations
    • Workplace seminars

    The Outcomes for our Customers

    • Workable solutions for conflicts
    • Effective methods for addressing employees about performance
    • Greater resilience of the organization and ability to return to work and productivity quickly
    Virtual Resources Library

    The Virtual Resources Library supports employees’ mental and emotional wellness through resources focused on the COVID-19 pandemic and on social justice issues.

    Our Services

    • Resources for all employees
    • Resources for managers
    • Resources for healthcare workers
    • Resources for parents

    The Outcomes for our Customers

    • Stronger mental and emotional wellness
    • Building a community for racial justice
  • Employee Community Resource Service

    The Employee Community Resource Service helps members of the UVA community connect with local organizations who can assist with basic needs.

    • Housing and Utility Resources
    • Food Resources
    • Financial Resources
    • Transportation Resources
    • Healthcare Resources
    • Resources for Children
    • Education Resources
    • Aging Resources
    • Legal Resources
    • Clothing Resources

PEOPLE, DATA, TECHNOLOGY, WORKDAY

People, Data, Technology & Workday supports all HR services with real-time, up-to-date, and accurate data, accessible in multiple ways. This group provides support, including configuration access and issue resolutions, for all HR functional areas and services.

Key Outcomes of Our Work

  • Real-time reporting, analytics, and people insights, coordinated among multiple sources to enable informed and accelerated decision making
  • Promote data consistency, accuracy, and completeness with articulated data standards
  • Support HR forecasting and predictive modeling
  • Enhance automation and access across multiple devices
  • Foster continuous innovation
  • Practice and support agility to accommodate organizational changes and higher education dynamics

Service Offerings:

  • People Data Analytics

    To make educated decisions about our workforce, we must have clear insight into our people data. People Data Analytics uses HR data to create insight regarding the UVA workforce, make predictions, inform decision making, and measure impact. People Data Analytics also fosters data literacy and analytical thinking throughout the workforce. The ability to proactively provide HR analytics, enabling informed and accelerated workforce decisions is critical to our future success as an organization.

    Our Services

    • Using people data, analytics and insights to discover trends and patterns to make informed decisions and predictions
    • Developing and managing reports for HR functional teams (e.g., Talent Recruitment), schools/units, management, and other partners
    • Serving as a data steward for completeness, correctness, and consistency

    The Outcomes for Our Customers

    • Reporting and benchmarking on key HR metrics, forecasts, insights, advice, guidance, tools, and techniques to analyze data and gain insights
    • Improved data quality
    • Data visualization
    • Improved ability for the workforce to think analytically and understand data
  • Technology Support

    Technology Support delivers and manages efficient, high-value, and seamlessly-integrated HR technology solutions, supporting the University’s mission. Supported and integrated HR technologies automate HR workflows and are available on multiple devices, which significantly reduces time spent on manual, non-value added activities.

    Our Services

    • Serving as a strategic partner to provide enabling technology for HR
    • Leveraging resources to drive continuous improvement
    • Identifying configuration changes and participating in efforts to manage change implementation
    • Supporting efforts for regression testing following system updates
    • Supporting, facilitating, and integrating with other technologies

    The Outcomes for Our Customers

    • Intuitive user experience, incorporation of customer feedback, and high customer satisfaction
    • Multi-device system availability
    • Effective integration of data with other University systems
    • Secure data with appropriate access to essential information
    • Continuous innovation and adoption of HR technologies
    • Supported HR technologies

CONTINUOUS IMPROVEMENT, PROJECT MANAGEMENT, COMPLIANCE

Continuous Improvement, Project Management, and Compliance fosters and supports an organizational culture of problem solving, continuous improvement and project management to deliver results and ensure greater accountability and consistency.

Key Outcomes of Our Work

  • Helping UVA HR and the University achieve better results and further the University’s impact
  • Growing and sustaining a culture of continuous improvement to remove harm while increasing efficiency and satisfaction from work processes
  • Establishing and implementing project management best practices that encourage collaboration, standardization and improvement in project results

Service Offerings:

  • Continuous Improvement

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  • Project Management

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  • Policy, Risk Management, and Compliance

    The Policy, Risk Management, and Compliance unit administers a comprehensive risk management framework to evaluate, manage, measure, and assess HR risks, taking action as needed and providing appropriate education.

    Our Services

    • Monitoring and management of HR compliance and regulatory reporting
    • Promoting sound governance through clear, consistent and up-to-date policies and communications
    • Providing education and understanding about risk and risk tolerance
    • Counseling alternatives for consideration when assessing and mitigating risk
    • Partnering with other compliance professionals at the University to advance a consistent, practical HR governance structure

    The Outcomes for Our Customers

    • A consistent approach to risk in decision making, investments and taking action
    • More informed governance tools such as policies and communications
    • Easier achievement and management of compliance
    • Clear, up-to-date, and easy-to-understand HR policies
    • Reduced liability, risks, and costs
    • Increased awareness of risks and better understanding of risk tolerance