Back-up Care for When You Need It.

Back-up Care


Bright Horizons provides benefits-eligible employees with affordable, temporary care for themselves or for loved ones of any age.

Care is provided either at licensed care facilities or in-home by care providers who have been screened, trained and background-checked. All of the care providers are qualified through a process of screening and credentialing, criminal background and reference checks, licensure and insurance documentation and ongoing training. Care providers are also required to have CPR and first aid training. This service is available 24 hours/day, 365 days/year.

This service covers:

  • Unexpected issues - illness, unreliable caregivers, or school closures
  • Planned occasions - holidays, caregiver vacations, or surgeries
  • Difficult-to-resolve situations, including lack of family support, non-traditional work hours, or distant loved ones
  • Any other reason for in-home care, meal preparation, and assistance with everyday household tasks, especially during recuperation from unexpected illness or planned events (i.e. surgery)

What Bright Horizons Offers

  • 3,000+ convenient child care centers, providing structured environments, group activities, and social interaction

  • 2,000+ home healthcare and nanny agencies

  • 24/7 care, including weekends and overnight

  • Care for employees’ dependents (dependents do not need to reside in the employee’s home.)

  • Licensed, bonded, and insured agencies and facilities.

How It Works

Benefits-eligible employees receive up to 15 back-up care days / year at UVA’s discounted rate. To access Bright Horizons Back-up Care Services, here’s what you need to do:

  • Pre-register with Bright Horizons here.
  • UVA Academic employees: If you are not already registered, use UVA (username) and backup8 (password) to log in for the first time.
  • UVA Medical Center employees: If you are not already registered, use UVAMC (username) and care4you2 (password) to log in for the first time.
  • Enter your credit card for payment (While this is required, please note that money is never exchanged at the time of care.)
  • When you need care, call Bright Horizons' toll-free number (877.242.2737) to consult with a specialist, or visit the Bright Horizons website. They will identify the most appropriate provider within their network for your specific needs.
  • You may call to schedule care up to 30 days in advance.
  • Give your Bright Horizons specialist the following information:
    • Names and ages of individuals needing care
    • Dates and times care is needed
    • Type of care preferred (childcare center or home care provider)
    • Location of care (close to home, close to work or at an adult family member's home)
    • Any other special needs or requests
  • After collecting your information, the specialist will begin scheduling care from a database of carefully selected and contracted childcare centers and home care agencies. You will receive periodic updates throughout the scheduling process. The specialist will identify available care providers, discuss your options with you and schedule care on your behalf.

What Does it Cost?

UVA is subsidizing and offering this program as a benefit to employees. 

  • Center-based services: $15 per loved one/day; $25 per family/day

  • In-home services: $6/hour

Frequently Asked Questions