Back-up Care

Back-Up Care

Bright Horizons provides benefits-eligible employees with affordable, temporary care for themselves or for loved ones of any age.

For information on new benefits to assist with caregiving during the COVID-19 outbreak, please click here.

Care is provided either at licensed care facilities or in-home by care providers who have been screened, trained and background-checked. All of the care providers are qualified through a process of screening and credentialing, criminal background and reference checks, licensure and insurance documentation and ongoing training. Care providers are also required to have CPR and first aid training. This service is available 24 hours/day, 365 days/year.

This service covers:

  • Unexpected issues - illness, unreliable caregivers, or school closures
  • Planned occasions - holidays, caregiver vacations, or surgeries
  • Difficult-to-resolve situations, including lack of family support, non-traditional work hours, or distant loved ones
  • Any other reason for in-home care, meal preparation, and assistance with everyday household tasks, especially during recuperation from unexpected illness or planned events (i.e. surgery)

What Bright Horizons Offers

  • 3,000+ convenient child care centers, providing structured environments, group activities, and social interaction

  • 2,000+ home healthcare and nanny agencies

  • 24/7 care, including weekends and overnight

  • Care for employees’ dependents (dependents do not need to reside in the employee’s home).

  • Licensed, bonded, and insured agencies and facilities.

How It Works

Benefits-eligible employees receive up to 15 back-up care days / year at UVA’s discounted rate. To access Bright Horizons Back-up Care Services, here’s what you need to do:

  • Pre-register with Bright Horizons here.
  • UVA Academic employees: If you are not already registered, use UVA (username) and backup8 (password) to log in for the first time. Click here to register. 
  • UVA Medical Center employees: If you are not already registered, use UVAMC (username) and care4you2 (password) to log in for the first time. Click here to register. 
  • Enter your credit card for payment (While this is required, please note that money is never exchanged at the time of care.)

Log into your account at to make your reservation (schedule care up to 30 days in advance).

You will need to enter:

  • Names and ages of individuals needing care
  • Dates and times care is needed
  • Type of care preferred (childcare center or home care provider)
  • Location of care (close to home, close to work or at an adult family member's home)
  • Any other special needs or requests

Bright Horizons will identify the most appropriate provider within their network for your specific needs. They begin by reviewing care options from a database of carefully selected and contracted childcare centers and home care agencies. You will receive periodic updates throughout the scheduling process in your Bright Horizons portal. The specialist will then schedule the specific care that you need.

What Does it Cost?

UVA is subsidizing and offering this program as a benefit to employees. 

  • Center-based services: $15 per loved one/day; $25 per family/day

  • In-home services: $6/hour

Frequently Asked Questions