Talk to a Doctor in Minutes

Talk to a Doctor Online in Minutes - Introducing Teladoc


A new service is available to UVA employees. Teladoc offers you quick access to primary care physicians who can diagnose your health care concerns over the phone.

  • Teladoc provides 24/7 access to convenient, confidential and affordable healthcare.
  • You can speak with a licensed doctor about non-emergency health issues anywhere you are - at home, at work, or on vacation.
  • Talk to a board-certified doctor in minutes whenever you need care.
  • Teladoc doctors can diagnose and treat cold and flu symptoms, allergies, upper respiratory infections, skin problems, behavioral issues, and more.
  • Teladoc doctors can send a prescription to your local pharmacy, when medically necessary.
  • You can connect with an experienced doctor by phone, web, or mobile app.

Teladoc doctors are primary care physicians who are available 24/7 by phone, video, and app to answer your questions about COVID-19, evaluate your risk, and provide support by phone or video to help relieve symptoms, both physical and mental. They can also diagnose and treat routine medical illnesses such as cold, flu, bronchitis, sinusitis, sore throat, infection, rash, pink eyes, upper respiratory illness, strains, and sprains. Teladoc physicians can diagnose and prescribe medication, if necessary.

Who Can Use Teladoc?

Teladoc provides 24/7 access to licensed primary care physicians via phone, video or the Teladoc mobile app.

  • UVA is offering this service for COVID-19-related questions, testing, and any other general medical services to:
    • UVA Health Plan participants
    • UVA J1 Visa Health Plan participants
    • Wage and temp employees active on University or Medical Center payrolls, and permanent employees not eligible for benefits
  • Employees who are eligible for enrollment in the UVA Health Plan or UVA J1 Visa Health Plan but waived coverage are not eligible for Teladoc services through UVA
  • Students should seek services through UVA Student Health

How Do I Get Started?

UVA Health Plan and UVA J1 Visa Health Plan Participants:

  • Go to https://member.teladoc.com/aetna. Follow the Step-by-step instructions here. 
  • Set up your account following the instructions. (You will need your Aetna member ID # to complete this section.)
    • Some member account information is automatically pulled into the application based on Aetna eligibility.
  • Complete the remaining fields and click "Complete Registration" to create your Teladoc account.
  • Your account has been successfully created. Your Teladoc account is ready to use when you need care.
  • You can add dependents if they are enrolled on your UVA Health Plan or UVA J1 Visa Health Plan: 
    • Click on "Add Family Members" and follow the instructions.
    • Remember to use first and last names of dependents.
    • Each dependent member has an identifier number located before their name on your ID card. This number will follow the Aetna ID number. ex: 01, 02, 04
  • To complete a brief medical history, click on "Complete Medical History" and follow the instructions.
  • Click on "Request a Visit" when you are ready to request services.
    • You may optionally provide a reason for the visit.
    • You may choose to have a visit "as soon as possible" or schedule an appointment. Due to heavy call volume, Aetna is suggesting you schedule a specific time for an appointment instead of requesting a callback from the next available physician.

You can also access Teladoc on your mobile device by downloading the Teladoc app.

Wage and Temp Employees Active on University or Medical Center payrolls, and Permanent Employees Not Eligible For Benefits (Service will end 8.31.2020)

  • Go to https://teladoc.com. Follow the Step-by-step instructions here.
  • Set up your account following the instructions.
  • Your account has been successfully created. Your Teladoc account is ready to use when you need care.
  • To complete a brief medical history, click on "Complete Medical History" and follow the instructions.
  • Click on "Request a Visit" when you are ready to request services.
    • You may optionally provide a reason for the visit.
    • You may choose to have a visit "as soon as possible" or schedule an appointment. Due to heavy call volume, Aetna is suggesting you schedule a specific time for an appointment instead of requesting a callback from the next available physician.
  • Teladoc services do not include behavioral health care.
  • Dependents are not eligible for Teladoc coverage.
Teladoc Member Experience

Frequently Asked Questions

  • How much of my personal information does Aetna share with Teladoc?

    For UVA Health Plan and UVA J1 Visa Health Plan participants, Aetna provides demographic information to Teladoc so eligibility for this benefit can be confirmed. When you setup your account with Teladoc, you will provide your own health history just as you would at any physician office in order to receive appropriate treatment.

  • What is the cost, what is my coinsurance or copay for Teladoc services?

    There is no cost through June 4, 2020. After June 4:

    • For UVA Health Plan participants: Teladoc visits use the same cost-sharing arrangements as are used for UVA Health Plan in-network, on-site Primary Care Physician (PCP) office visits:
      • Choice Health – Deductible + 15% coinsurance
      • Value Health – PCP copayment
      • Basic Health – Deductible + 20%
    • For UVA J1 Visa Health Plan participants: Teladoc visits inside the United States are covered for all illnesses. They use the same cost-sharing arrangements that are used for UVA J1 Visa Health Plan in-network, on-site Primary Care Physician (PCP) office visits:
      • Medical visit  - $30 copayment
      • Mental Health visit - $50 copayment
    • For Wage and temp employees active on University or Medical Center payrolls, and permanent employees not eligible for benefits: Wage and temp employees active on University or Medical Center payrolls, and permanent employees not eligible for benefits may continue the service through 8.31.2020 at a cost. Please visit the Teladoc website for more information.

    For all material modifications to the UVA Health Plan in 2020 due to the COVID-19 pandemic, view the Summary of Material Modifications statement.

  • What is the cost, what is my coinsurance or copay for Telemedicine?

    There is no cost through June 4, 2020. After June 4, for UVA Health Plan participants, Telemedicine visits use the same cost-sharing arrangements as are used for UVA Health Plan in-network, on-site Primary Care Physician (PCP) office visits:

    • Choice Health – Deductible + 15% coinsurance
    • Value Health – PCP copayment
    • Basic Health – Deductible + 20%

    Temporary additions to the approved telemedicine visits due to COVID-19 will be covered through August 4, 2020. Contact Aetna members services for detailed information: 800.987.9072.

  • Can I use Teladoc as my PCP moving forward?

    Teladoc should not replace your Primary Care Physician.

  • Why can’t I use this for minor emergencies?

    True emergencies require prompt physical attention from a nurse, PA or physician to treat the matter with urgency.

  • Why should I pre-register prior to needing care?

    Registration is comparable to sharing your medical history when you first visit with a new physician.  Pre-registration speeds up access to this service because your medical history and personal details will already be addressed when you need care.

  • Can I use this for my child’s behavioral health appointments due to the convenience factors?

    Behavioral health services are only available for patients who are 18+ years of age.

  • Will this go away after the COVID-19 crisis, or will this be an ongoing option for UVA Health Plan and UVA j1 Visa Health Plan participants?

    Teladoc will be an ongoing benefit for UVA Health Plan participants. UVA J1 Visa Health Plan participants have had access to Teladoc since 1/1/2020.

  • What is the difference between Teladoc and Telemedicine?

    Teladoc is a virtual healthcare company that provides members 24/7 access for non-emergency medical care through phone or video consults. Teladoc doctors are U.S. board certified in Internal Medicine, Family Practice, Emergency Medicine or Pediatrics.

    Telemedicine provides non-emergency medical care through phone or video consults from local providers. Call your doctor to see if they’re participating in telemedicine. Find participating providers by visiting Aetna’s telemedicine webpage.

What Can I Do?

Be Proactive and Protective About Your Health - Please observe basic protection measures for yourself and your family at all times:

  • Wash your hands frequently and for at least 20 seconds
  • Maintain social distancing
  • Avoid touching eyes, nose and mouth
  • Cover your mouth and nose with tissue or sleeve (not hands) when coughing or sneezing
  • Clean and disinfect frequently touched objects and surfaces
  • If you have fever, cough and difficulty breathing, call Employee Health at 434.924-2013 for triage and guidance on next steps
  • Avoid non-essential travel

Educate Yourself – Learn what the coronavirus is and is not. Visit these webpages for detailed and current information:

Meet Remotely - If you are experiencing early symptoms of illness, or are recovering from illness, consider rescheduling your in-person meetings until you are well, or setting up the meeting remotely.

Work Remotely - UVA has a telecommute policy for the Academic Division and Medical Center to maximize employee wellness. Review the policy and talk with your manager if you have questions.

Avoid Unnecessary Domestic and International Travel - Review current UVA guidelines about domestic and international travel.

Seek Medical Care If You Are Ill

  • If you have recently traveled to areas affected by COVID-19, seek immediate medical advice if you are experiencing COVID-19 symptoms: fever, cough, and difficulty breathing.
  • UVA Medical Center and UPG employees are advised to contact Employee Health (434.924.2013) for COVID-19 screening.
  • All other employees have the option to call:
    • Your local health provider
    • UVA Medical Center COVID-19 Clinic at 434.982.6843. Based on a screening, medical staff will decide whether to direct you to the clinic. 
    • Employee Health at 434.924.2013. Employee Health and its Same Day Clinic is available to UVA and UPG paid employees including temps and wage employees (does not include contract employees, volunteers, students, or family members).
    • A primary care physician remotely through Teladoc.
    • If you do not have a primary care physician you may call the Virginia Department of Health hotline at 877.ASK.VDH3 (877.275.8343)

Emotional Support - Emotional support for faculty, staff, and team members is available from the Faculty and Employee Assistance Program (FEAP) 24/7 and can be reached at 434.243.2643. At least two FEAP team members will be on-site at the Medical Center office in West Complex during an emergency event declaration and other team members are prepared to work remotely using Zoom or telephone. Additional information about services from FEAP is available at uvafeap.com.

Express Compassion for Others – If a colleague presents with symptoms of illness while at work, be careful to avoid moving into fear about it, and instead express compassion. If you are concerned about sitting close to a colleague who appears to be ill, please express your concerns to your manager. Treat others with kindness.

Summary of Material Modifications

Teladoc materials regarding UVA Health Plan participants constitute a Summary of Material Modifications for UVA Health Plan changes effective March 17, 2020.

See the Summary of Material Modifications to the UVA Health Plan in 2020 due to the COVID-19 pandemic for all material modifications. (Teladoc, Telemedicine, COVID-19 testing, cost-sharing wavier and extended periods).