Benefits to Assist with Caregiving

Benefits to Assist with Caregiving


Back-Up Care has been a challenge since schools and care centers began closing. It has also become clear that this option is not the safest/most comfortable for protection from COVID-19.                                                                                                                                                                                        

UVA understands that this rapidly evolving state of COVID-19 has also delivered plenty of other challenges.

Bright Horizons@Home has a plentiful supply of caregivers available to meet your needs through our Back-Up Care program, as well as Additional Family Supports (SitterCity) for benefits-eligible employees.

Managers: We ask that you be flexible wherever possible while parents seek care in light of K-12 schedule changes. 

Here's What You Can Do to Get the Fastest Results:

  1. Step 1

    Create your account at backup.brighthorizons.com.

  1. Step 2

    If you have used your full back-up care allowance, but need help with sourcing childcare or eldercare, access SitterCity:

    Click "USE IT" in the Find Sitters, Nannies & Housekeepers box. After creating your account with SitterCity, you will be able to post your request and elect a provider.

Bright Horizons Back-Up Care

Care is provided either at licensed care facilities or in-home by care providers who have been screened, trained and background-checked. All of the care providers are qualified through a process of screening and credentialing, criminal background and reference checks, licensure and insurance documentation and ongoing training. Care providers are also required to have CPR and first aid training. This service is available 24 hours/day, 365 days/year.

Please note: It is strongly encouraged to sign up before needing care. UVA recommends signing up for Bright Horizons Back-Up Care as soon as possible if you anticipate needing care for a child or elderly dependent. 

  • How to Sign-Up for Bright Horizons Back-Up Care

    Benefits-eligible employees with UVA, UVA Health, and UPG receive up to 15 back-up care days/year at UVA’s discounted rate. To access Bright Horizons Back-up Care Services, here’s what you need to do:

    • Employees already enrolled can log in here
    • UVA Academic employees: If you are not already registered:
    • UVA Medical Center employees: If you are not already registered:
    • UPG employees: If you are not already registered:
    • Enter your credit card for payment (While this is required, please note that money is never exchanged at the time of care).

    Log into your account at backup.brighthorizons.com to make your reservation (schedule care up to 30 days in advance).

    You will need to enter:

    • Names and ages of individuals needing care
    • Dates and times care is needed
    • Type of care preferred (childcare center or home care provider)
    • Location of care (close to home, close to work or at an adult family member's home)
    • Any other special needs or requests

    Bright Horizons will identify the most appropriate provider within their network for your specific needs. They begin by reviewing care options from a database of carefully selected and contracted childcare centers and home care agencies. You will receive periodic updates throughout the scheduling process in your Bright Horizons portal. The specialist will then schedule the specific care that you need.

    Please note: After the 15 days/year at UVA's discounted rate, employees can still use the program, but will pay the rate of $125 per day for center-based care and $280 per day for in-home care.

  • How much does it cost?

    UVA is subsidizing and offering this program as a benefit to employees. 

    • Center-based services: $15 per loved one/day; $25 per family/day
    • In-home services: $6/hour
    • Additional details and FAQs regarding Bright Horizons Back up Care can be found here.  

General FAQs

Click here to visit our general Back-Up Care website which includes additional FAQs.