Service and Experience

Service and Experience

The Service and Experience service area is the backbone of HR operations, delivering expert advice and consultative support services for our customers – UVA faculty, staff, team members, and management, to reach their full potential at UVA. Our specialized units address the following areas:

HR Business Partners - The way core HR services are strategically linked with individual school/unit needs, through coaching, collaboration, strategic planning, community building, and information sharing.

HR Solution Center - The way consistent HR information and solutions are provided to faculty, staff, team members, and management. This is often the first point of contact for HR services at the University of Virginia.

Total Rewards – How HR defines and implements a Total Rewards strategy to attract and retain faculty, staff, and team members through competitive pay, benefits, and award-winning wellness programs.

Talent Acquisition Academic Division – The way we recruit the best people to the University of Virginia’s Academic Division, build pipelines, and manage needed scalability of the workforce, with a consistent and positive employment experience across all employment types.

People and Technology – How we support all HR functional areas and services with real-time, up-to-date, and accurate data on people, accessible in multiple ways, along with configuration access and issue resolution.

Service & Experience Leader – Adam Weikel, Associate Vice President for Service & Experience and Deputy CHRO

 

HR Business Partners - Academic and Operations

The HR Business Partner brings the HR service delivery model to life. As a strategic advisor, collaborator, and proactive consultant to leadership, the HR Business Partner works with leaders to provide innovative HR solutions to meet their business goals. When necessary, we bring in experts from both the Talent Development and HR Strategy service areas to support the people priorities for the organization they support.

Leaders – Jenn Oliver, Sr. Director of Service for Academic Division; Amanda Walsh, Sr. Director of Service for University Operations

Key Outcomes of Our Work

  • Developed, implemented, and supported HR goals, plans and initiatives at the school/unit
  • Increased faculty, staff and team member engagement
  • Focused attention on development plans for high potential faculty, staff, and team members
  • Reduced number of informal disciplinary actions
  • Reduced and maintained turnover rate
  • Management feedback incorporated into future HR programs

Business Partner Service Offerings:

  • Talent Planning

    Working closely with the Talent Development service area, the HR Business Partner will provide innovative talent strategies, focus on developing current talent, and recruit the best new talent to foster and support a high-performing workforce. Translating business needs into a people strategy that will help an organization reach its goals is a key focus of the HR Business Partner. Effective talent planning creates the foundation of the organization’s workforce.

    Our Services

    • Providing data and organizational workforce planning input
    • Supporting the Talent Recruitment planning process
    • Facilitating skills trainings, mentoring and job rotation
    • Collaborating with management on promotions, job changes and transfers
    • Advising on competitive compensation strategies

    The Outcomes for Our Customers

    • Aligned workforce planning and recruitment strategies, enabling the organization to meet its business goals
    • Proactive action plans for potential talent gaps
    • Recommendations to increase workforce efficiency
    • Identified training needs and strategies for implementation
    • Staffing of new initiatives and programs in collaboration with the Talent Development service area

  • Program Administration

    The HR Business Partner unit serves as the core connector to all HR services. As the key contact for management, this service leads workforce planning initiatives, connects management with appropriate HR functions as needed, and facilitates engagement and implementation with organizational initiatives. The Business Partner provides feedback for continuous improvement from the customer’s organization to initiative owners. The HR Business Partner balances consistency in program administration, with appreciation for each organization’s culture and needs, implementing programs like the annual merit process, performance management, talent pipeline planning, and on-boarding.

    Our Services

    • Facilitating the performance management process
    • Advising on performance plans for management and high-potential individual contributors
    • Supporting and participating in on-boarding
    • Supporting faculty reappointment, promotion, and tenure processes
    • Providing review and execution of the market and merit processes

    The Outcomes for Our Customers

    • Actionable performance plans, evaluations, and ratings
    • Workforce data for talent planning
    • Fully oriented new hires
    • Local reward, recognition, and retention strategies
    • Input regarding HR program creation and desired local impact

  • Performance Advising

    The HR Business Partner plays a key role in coaching, advising, and encouraging University management to engage with their teams, increasing engagement and commitment to the University’s mission. This service delivers solid advice and recommendations on workforce matters, resulting in a high-performing workforce. A workforce that is engaged with the school/unit and the University empowers our faculty, staff and team members who come to work every day in the endless pursuit of innovation and excellence. An engaged workforce can fully realize its goals and vision, fostering a culture of continuous improvement.

    Our Services

    • Advising and training managers on handling performance concerns and informal disciplinary actions
    • Consulting on special leave considerations
    • Coordinating the Return to Work process (e.g., from short-term or long-term disability)
    • Providing employee counseling

    The Outcomes for Our Customers

    • Management capable of leading and developing high-performing teams
    • General HR and leave counseling
    • Staffing plan when a faculty, staff or team member is out on leave
    • An HR resource embed in your organization who understands complex employee relations issues, in conjunction with Employee Relations

  • Risk Management

    Advising and educating management on applicable federal, state, local and organization policies and procedures is an important part of the HR Business Partner’s service. Providing expert insight helps management interpret HR, EOCR, Provost, HIPAA, ADAAA, and other governing policies, processes, and laws to avoid and mitigate compliance risks. The University is responsible for adhering to applicable federal, state, organization and governing body rules and regulations.

    Our Services

    • Advising on immigration employment eligibility guidelines
    • Interpreting organizational, state, and federal policies
    • Advising on workforce risks that could prevent the organization from meeting its goals
    • Monitoring and analyzing HR metrics, providing proactive consultation on potential business issues

    The Outcomes for Our Customers 

    • Compliant practices and consistent application
    • Alignment of policies and processes

HR Solution Center

The HR Solution Center serves as the resource center for Human Resource needs across the University of Virginia. The HR Solution Center, a one-stop, comprehensive resource committed to providing HR support across the organization, provides consistent HR information and solutions while delivering an exceptional experience for faculty, staff, team members, and management.

Leader – Gabriela Garcia Largen, Sr. Director, Service & Experience

Key Outcomes of Our Work

  • Majority of inquiries resolved in the first interaction
  • Reduced time to resolve complex inquiries
  • Decreased HR/payroll transaction error rate
  • Supported self-service adoption
  • Exceptional customer experience delivered, resulting in high customer satisfaction

Solution Center Service Offerings:

  • HR Inquiry & Case Management

    HR Inquiry and Case Management Support is the foundation of the HR Solution Center. This service is a one-stop, comprehensive resource committed to providing HR support across the organization and delivering an exceptional experience for faculty, staff, team members and management. HR Inquiry and Self-Service Support provides a knowledgeable resource available to all UVA colleagues for answers to common HR questions, issues, and situations.

    Our Services

    • Responding to faculty, staff, team member, and manager Self-Service inquiries
    • Resolving HR inquiries related to time and attendance, payroll, benefits and wellness, leave/PTO, recruitment, education and tuition assistance, and employee relations, while providing an excellent customer experience
    • Escalating inquiries when necessary
    • Tracking cases and provide timely status updates on resolution to customers

    The Outcomes for Our Customers

    • Responsive, accurate, and timely resolution for common HR inquiries
    • Escalation of complex inquiries for expert handling, when necessary
    • HR Self-Service support

  • HR Records Management

    Ensuring that the employment records of our faculty, staff and team members are accurate and confidential is a fundamental service of the HR Solution Center. This service manages the overall administrative process of protecting, maintaining, and disposing of records related to employment, including licensure compliance. Effective employee records management ensures the completeness, accuracy and maintenance of confidential faculty, staff, and team member information in accordance with all University, legal, and industry standards and requirements.

    Our Services

    • Managing licensure compliance procedures
    • Researching and responding to faculty, staff, and team member record requests from external parties
    • Disposing of records outside UVA legal retention period, as required
    • Responding to audit requests

    The Outcomes for Our Customers

    • Continuous monitoring of health care and other required licensure to ensure compliance with all relevant regulatory bodies
    • Accurate and up to date employee records
    • Timely records request support

  • Candidate Experience, Pre-boarding and On-boarding Support

    Candidate Experience, Pre-boarding and On-boarding Support manages the administrative hiring process and provides a single point of contact for candidates and hiring managers from the employment offer to Day 1. Providing an exceptional experience to each new hire and hiring manager during the University’s fast-paced hiring process helps achieve our goal of recruiting and hiring top talent.

    Our Services

    • Supporting candidates and hiring managers throughout the recruitment process
    • Scheduling candidate interviews, as needed
    • Managing the pre-boarding process
    • Conducting pre-employment appointments and scheduling new hire health screenings, as needed
    • Scheduling orientation and providing ongoing support through Day 1 orientation

    The Outcomes for Our Customers

    • Seamless and exceptional recruitment experience for candidate and hiring manager
    • Responsive and reliable assistance with critical pre-boarding and on-boarding activities
    • Opportunity for new hires to make benefit and Self-Service elections prior to Day 1
    • Faculty, staff, and team members ready to work on Day 1

  • Benefits & Leave of Absence Consulting and Support

    Benefit and Leave of Absence (LOA) Consulting and Support offers faculty, staff, team members and management a range of services, from consulting on benefit and retirement questions to the coordination of short-term disability and return to work. Effective benefit and LOA support provides a knowledgeable, experienced group of HR professionals who ensure compliance and privacy throughout the process. During life changes, supporting our colleagues’ benefits and leave of absence needs are important, and they value the extra care we can provide.

    Our Services

    • Consulting with faculty, staff and team members on benefit and leave related concerns, including retirement
    • Processing accurate benefit elections and changes
    • Responding to benefit and leave plan questions, resolving identified issues, and transaction support
    • Coordinating faculty, staff and team member return to work with manager and other parties (e.g., payroll)

    The Outcomes for Our Customers

    • Responsive and reliable resolution of complex benefit and LOA inquiries
    • Individualized benefit and retirement counseling appointments
    • Timely and accurate processing of benefit life events
    • Sensitive and professional facilitation of LOA processes
    • Secure handling of protected health information

  • HR Transaction Support

    The HR Transaction Support service updates and maintains all employment data for faculty, staff, and team members during their employment at UVA. Maintaining accurate employment data provides HR professionals with reliable, accurate and timely employment information, which provides an important foundation for our exceptional service and workforce planning services.

    Our Services

    • Processing changes in faculty, staff, and team member status (e.g., part-time to full-time), terminations, and retirement actions
    • Administering appointment changes (reappointments and non-renewals) for faculty
    • Entering, verifying, and maintaining organization and new hire data

    The Outcomes for Our Customers

    • Timely and accurate changes to employment information
    • Timely and accurate reappointment and non-renewal letters for faculty
    • Reduction in errors impacting payroll processing and other key processes with a negative impact
    • HR transaction metrics (e.g., turnover)

  • Payroll & Timekeeping Support

    Payroll & Timekeeping Support, in collaboration with UVA Payroll, identifies and resolves payroll and timekeeping issues for faculty, staff, team members, and management. Our highly skilled payroll team aims to run perfect payroll each cycle, but when an issue occurs, this unit is able to accurately identify and quickly resolve payroll and timekeeping issues.

    Our Services

    • Resolving payroll and timekeeping issues
    • Escalating issues, as necessary
    • Tracking cases and providing resolution updates, as necessary
    • Correcting information and inputting correct time, as necessary

    The Outcomes for Our Customers

    • Responsive timecard error resolution
    • Accurate inputs for payroll processing
    • One-stop resource for payroll and timekeeping issues and inquiries
    • Case escalation for expert handling of complex issues
    • Outreach to and education for faculty, staff, team members, and managers to prevent future issues

Total Rewards

HR supports a total rewards strategy to attract and retain faculty, staff, and team members through competitive pay, benefits, and wellness programs. Total Rewards includes benefits, compensation, Hoos Well, FEAP (Faculty & Employee Assistance Program), and the Employee Community Resource Service.

Leader – Merica Shepherd, Sr. Director, Total Rewards

Key Outcomes of Our Work

  • Competitive and affordable benefit plans
  • Improved benefit decision support tools
  • Market competitive salary structures and practices
  • Leadership education and guidance on pay practices 
  • Demonstrated value of wellness and other health programming
  • A culture of well-being among University of Virginia faculty, staff, and team members
  • Counseling in work/life balance, eldercare, mindfulness, coaching, parenting, couples, positive psychology
  • Addressing basic needs such as housing, food, clothing, and utilities
  • Personal budgeting and finance strategies

Total Rewards Service Offerings:

  • Benefits

    The Benefits unit attracts and retains faculty, staff, and team members at the University of Virginia by providing competitive benefits service offerings, supported by leading technology, tools, training, and guidance.

    Retirement Plan Development and Administration
    The University offers a wide range of retirement plans to help support the retirement goals of faculty, staff, and team members. Administration includes handling both the ongoing affairs and decisions, as well as the strategic development of new or revised retirement plan offerings, to support the ability of the UVA workforce to achieve their retirement planning goals. Effective retirement plan administration minimizes the challenges associated with financial and healthcare decisions and helps retain talent.

    Our Services

    • Managing financial plan design and administration of 401a and 403b Plans (e.g., ORP, MCRP, and Cash Match)
    • Ensuring benefit plans are compliant with all regulatory bodies
    • Administering related policies and procedures
    • Managing benefit vendor relationships
    • Increasing participation in supplemental retirement savings programs

    The Outcomes for Our Customers

    • Attractive retirement plan options
    • Competitive fund choices and fee structure
    • Increased participation in supplemental retirement savings programs
    • Sound financial management of retirement plans
    • Effective and engaging financial wellness programs and education

    Health Benefits Administration
    Health and Wellness Benefits Administration helps support the work-life needs of faculty, staff, team members, and their families. Administration includes handling both the ongoing affairs and decisions, as well as the strategic development of new or revised health and welfare plan offerings to support the ability of the UVA workforce to be engaged and productive. Providing faculty, staff, and team members with best-in-class health and welfare benefits increases appeal to top talent, improves morale, and helps with retention.

    Our Services

    • Administering University group health and welfare plans (medical, dental, FSA, HSA, life, and disability)
    • Ensuring benefit plans are compliant with all regulatory bodies
    • Providing plan advice and guidance including escalated inquiries from the HR Solution Center
    • Managing the Open Enrollment process
    • Developing effective benefit decision support tools
    • Managing benefit vendor relationships

    The Outcomes for Our Customers

    • Competitive and affordable benefit options
    • User-friendly benefit decision tools
    • Policy and program guidance
    • Efficient and timely enrollment process
    • Effective and engaging benefit event communication (e.g., Open Enrollment, benefit fairs)
    • Sound financial management of benefit plans

  • Compensation

    The Compensation team develops, implements, and supports a strategic compensation approach for faculty, staff, and team members through leading compensation strategy, tools, training, and guidance.

    Compensation Strategy and Program Administration
    Compensation Strategy and Program Administration defines a compensation strategy, executes the organizational pay philosophy, supports the competitive compensation market analysis, defines and aligns roles within the compensation structures, and maintains compliance with key laws and regulations such as the Fair Labor Standards Act. We ensure consistent philosophy and governance across the organization, including new pay programs and changes to current programs. We focus on helping the University retain and reward faculty, staff, and team members.

    Our Services

    • Administering and supporting overall compensation programs and plans for the University
    • Providing market pricing for all positions, including special pays
    • Consulting on new job descriptions and modifying existing job descriptions
    • Conducting internal alignment reviews
    • Administering wage/hour and other legal/regulatory compliance

    The Outcomes for Our Customers

    • Market competitive salary structures and practices
    • Consistent governance across the organization, including approving new pay programs and changes to current programs
    • Consistent and transparent process
    • Support of salary negotiations with candidates
    • Equity recommendations based on assessment of experience and relevant factors
    • Transparent and easy-to-understand communication about compensation

    Targeted Compensation and Incentive Plans
    Targeted compensation and incentive plans provide differentiated compensation for unique positions, as needed, to attract and retain key talent in a transparent and responsible manner. We focus on helping the University retain and reward faculty, staff, and team members.

    Our Services

    • Performing targeted position market analysis, including total compensation packages
    • Offering support for critical leadership hires
    • Developing and administering incentive programs
    • Communicating all aspects of total rewards for targeted positions

    The Outcomes for Our Customers

    • Market competitive pay packages and incentive plans for targeted positions
    • Alignment to organizational goals
    • Transparent and easy-to-understand communication about compensation, including total rewards statements for targeted positions

    Innovative Pay Programs
    The University needs the ability to recognize individuals for going above and beyond. Innovative Pay Programs allows the University to recognize additional work and reward faculty, staff, and team members through programs such as shift differential and call pay. Innovative pay plans focus on helping the University retain and reward faculty, staff, and team members.

    Our Services

    • Aligning compensation with market conditions
    • Supporting organizational needs in special cases
    • Providing additional rewards for necessary coverage

    The Outcomes for Our Customers

    • Market competitive pay practices
    • Alignment to organizational goals
    • Transparent and easy-to-understand methods

  • Hoos Well

    Hoos Well, the nationally award-winning UVA Employee well-being program, helps employees create and maintain a healthy lifestyle to meet their personal well-being goals.

    Physical Well-Being
    Hoos Well provides a wide array of programs and resources for supporting a holistic healthy lifestyle that includes physical activity and good nutrition through all stages of life. 

    Our Services

    • On-demand fitness and nutrition classes
    • Free group exercise and fitness classes
    • Nutrition offerings
    • UVA walking paths
    • Hoos Choice nutrition program
    • WW – “Wellness that Works” (formerly Weight Watchers)
    • Tobacco Cessation Resources and Support
    • Well-Being in Maternity
    • Chronic Care Coaching

    The Outcomes for Our Customers

    • Improved memory and sleep quality
    • Increased energy, focus and productivity
    • Weight loss
    • Reduced stress
    • Prevention of heart disease
    • Better diabetes control and cholesterol levels
    • Lower blood pressure and blood sugar

    Lower risk of certain cancers

    Financial Well-Being
    Hoos Well offers money management training and tools that help employees better live within their means, understand savings options, avoid financial pitfalls, and live a more positive and stress-free life.

    Our Services

    • Reward-eligible webinars
    • UVA financial counseling
    • Employee Community Resources Service
    • Tools from UVA Community Credit Union
    • Retirement calculators and tools
    • Building a solid financial foundation

    The Outcomes for Our Customers

    • Less financial stress
    • Less fear and uncertainty about one’s financial future
    • Well-designed and affordable retirement and savings plans
    • Better budgeting techniques
    • Insurance buying strategies
    • Debt reduction
    • Home ownership
    • Affordable college funding planning and implementation

    Emotional Well-Being
    Mental and emotional well-being are essential for one’s overall health, happiness, and quality of life. Hoos Well offers evidence-backed programs and resources to help employees manage stress, rise to meet life challenges, and thrive. 

    Our Services

    • Mindfulness resources
    • Rewards-eligible educational seminars and webinars
    • Free confidential counseling through the Faculty & Employee Assistance Program (FEAP – see below)
    • Online journey or learning modules
    • Free virtual yoga classes
    • Online mindfulness platform and virtual community

    Connections to volunteer opportunities

    The Outcomes for Our Customers

    • Improvement in emotional well-being
    • Greater happiness
    • Enriched sense of purpose and meaning in life
    • Better stress management and coping skills
    • Improved sleep
    • Skills to resolve life’s difficulties

  • Faculty & Employee Assistance Program

    The Faculty & Employee Assistance Program (FEAP) offers quality, professional, and comprehensive services, tailored to your individual needs. For employees and their families, we offer assessment, brief counseling, referral, and follow-up at no cost to the employee for a wide variety of personal concerns. Our program is confidential.

    Counseling Services
    FEAP is available for individual consultation and short term, focused counseling for a variety of personal issues and common concerns.

    Our Services

    • Alcohol and drug counseling
    • Compassion vs. empathy
    • Community resources support
    • Relationship consultations
    • Critical incident counseling
    • Domestic violence counseling
    • Financial consultations
    • Legal services
    • Mindfulness programs and resources
    • Caregiver consultations
    • Positive psychology
    • Self-care
    • Stress management
    • Trauma recovery
    • WorkLife Program
    • Workplace seminars

    The Outcomes for our Customers

    • Detoxification and better health
    • Better resilience
    • Improved adaptability
    • More stability financially and emotionally
    • Better daily functioning at work
    • Enhanced ability to focus
    • Improved sleep
    • Improved self-control
    • Better integration of work, family and personal life

    Organizational Services
    FEAP provides management and organizational consultation on handling employee job performance issues and workplace concerns in accordance with UVA policies and procedures.

    Our Services

    • Mediation services
    • Management and supervisor services
    • Critical incident consultations
    • Workplace seminars

    The Outcomes for our Customers

    • Workable solutions for conflicts
    • Effective methods for addressing employees about performance
    • Greater resilience of the organization and ability to return to work and productivity quickly

    Virtual Resources Library
    The Virtual Resources Library supports employees’ mental and emotional wellness through resources focused on the COVID-19 pandemic and on social justice issues.

    Our Services

    • Resources for all employees
    • Resources for managers
    • Resources for healthcare workers
    • Resources for parents

    The Outcomes for our Customers

    • Stronger mental and emotional wellness
    • Building a community for racial justice
       

  • Employee Community Resource Service

    The Employee Community Resource Service helps members of the UVA community connect with local organizations who can assist with basic needs.

    • Housing and utility resources
    • Food resources
    • Financial resources
    • Transportation resources
    • Healthcare resources
    • Resources for children
    • Education resources
    • Aging resources
    • Legal resources
    • Clothing resources

People and Technology

People and Technology teams foster strategic partnerships across Grounds that help advance strategy and strategic partnerships across HR to help Improve HR from the Inside.

Leader – Syed Mahmood, Director, People and Technology

Key Outcomes of Our Work

  • Strive to innovate, create efficiencies, and deliver best-in-class technology solutions
  • Serve the entire UVA community by supporting and maintaining many essential HR services
  • Promote a data-driven HR by ensuring data integrity
  • Support all configuration and maintenance of HR technology platforms such as Workday, Salesforce, Walkme, Vonage, chatbots, Interfolio, Phenom, and others
  • Support HR functions such as Employee Management, Compensation, Benefits, Payroll, Recruiting, Performance Management, Talent Management, Learning, and much more

People and Technology Service Offerings:

  • People and Technology

    The team works to create and support people-focused, innovative technology solutions that provide value to our HR team and external customers. It collaborates and partners with other HR units to identify opportunities for improvement, helping to ensure that UVA HR is always working to improve/streamline business processes/improve business outcomes. It focuses on a people-centric approach and the power of people data and technology to enhance employee engagement, satisfaction, and overall well-being, all while helping to foster a positive work environment/culture.

    We are committed to excellence and ensuring the seamless integration of data-driven strategies and cutting-edge technologies to deliver streamlined, efficient, and impactful HR services.  Some of our proudest moments come when we've helped to eliminate a tedious task, made someone's work a little easier to do, or provided a helpful suggestion to steer a colleague back on track.  We refer to these moments as Lagniappes:  A little something extra.

    Our Services

    • Ensure seamless employee experience throughout the employee lifecycle
    • Ensure our configuration supports the accurate and timely processing of payroll
    • Administer, configure, build, and/or support many auxiliary technology systems used by HR employees
    • Create and support people-focused, innovative technology solutions that provide value to our HR team and external customers

    The Outcomes for Our Customers

    • Intuitive user experience, incorporation of customer feedback, and high customer satisfaction
    • Multi-device system availability
    • Effective integration of data with other University systems
    • Secure data with appropriate access to essential information
    • Continuous innovation and adoption of HR technologies
    • Supported HR technologies

Talent Acquisition - Academic Division

Our vision is to recruit the best talent to the University of Virginia Academic Division, ensuring the best possible experience for the hiring manager, search committee, and job seekers, while reducing recruitment related expenses, where possible. We are also building an overall infrastructure to support Talent Flexibility across Grounds. We leverage best-in-class recruitment and talent flexibility tools to support both core and distributed, business-specific recruiting professionals to deliver top talent, training, guidance collaboration, and partnership.

Leaders – Chris Cunningham, Director, Academic Recruiting; Janet Turner-Giles, Director, Talent Flex and Director, Pipelines & Pathways

Key Outcomes of Our Work

  • Decreased time to fill a position (emphasis on right candidate) and increased job offer acceptance rate
  • Increased size of applicant pools and talent pipelines
  • Decreased recruitment expenses
  • Improved management and candidate experience with hiring process
  • Increased employee retention in first six months
  • Increased ability to meet fluctuating workforce needs with flexible workers and increase number of rotational placements

Talent Acquisition - Academic Division Service Offerings:
 

  • Job Sourcing and Posting

    Sourcing is the deliberate process of proactively searching for qualified candidates for current or planned open positions and the posting of requisitions for any open positions. Effective sourcing increases the number of qualified candidates in a candidate pool.

    Our Services

    • Build on branding, outreach, and social media strategies
    • Share candidates for similar positions across requisitions and hiring managers
    • Deliver recruitment and branding events
    • Develop active and passive candidate pipelines

    The Outcomes for Our Customers

    • Experienced recruiters focused on hiring needs
    • Proactive sourcing to attract the best candidates
    • Rapid job postings
    • Rapid and reduced cost job advertising due to leveraged contracts
    • More robust infrastructure to minimize recruiter administrative tasks
    • Quality, vetted candidates for interviews
       

  • Search and Candidate Experience

    Search and candidate experience is the detailed work that makes the life of a hiring manager and search committee easier. From scheduling of candidate interviews to making the final job offer, this area oversees the details that matter to the hiring unit and reinforce the candidate experience. When done well, consistent and predictable recruit-to-hire support improves acceptance rates. It also optimizes recruiter-specific talents, enhances the employment brand, and increases hiring manager and search committee satisfaction.

    Our Services

    • Develop position narratives
    • Support candidate screening
    • Provide applicant tracking and reporting
    • Facilitate candidate communications
    • Advise best practices for reference checks
    • Produce offer letters
    • Provide information about Charlottesville and direct candidates to resources

    The Outcomes for Our Customers

    • Reduced administrative burden for recruiter
    • Candidate interview scheduling
    • Single point of contact for candidate questions
    • Offer letter preparation for your approval
    • Salary negotiations with candidates (if desired)
       

  • Vendor Management

    Vendor management is the active engagement and oversight of recruitment vendors who are hired to bolster the search process as needed. Effective vendor management enables UVA to spend advertising and search dollars wisely, get a fair return, and align the goals of vendors with your search objectives.

    Our Services

    • Identify potential vendors
    • Drive the vendor selection and negotiation process
    • Monitor vendor performance and raise issues proactively
    • Facilitate vendor administration

    The Outcomes for Our Customers

    • Support to identify vendors and steward them through the UVA procurement process
    • Pre-approved, competitively priced sourcing options
    • Vendor invoicing coordination with your budget resource

  • Program Consultation Services

    Program consultation is coaching available to UVA organizations on a variety of topics that matter throughout the recruitment process. When the conversation turns to compliance or relocation and accompanying partners, Talent Recruitment is there to provide services as needed. Effective program consultation advances UVA’s objectives, avoids compliance risk, and empowers hiring managers to handle questions about bonus, relocation, and dual career support, while maintaining an exceptional candidate experience.

    Our Services

    • Improve compliance strategies
    • Facilitate employee referral programs
    • Advise on sign on and retention bonus recommendations
    • Support relocation assistance (coordination with Solution Center)
    • Facilitate accompanying partner assistance (coordination with Dual Career)
    • Provide leading practices to hiring managers and search committees

    The Outcomes for Our Customers

    • Employee Referral Program
    • Relocation assistance support
    • Retention/Sign on bonus recommendations
    • Inclusive hiring strategies for a unit
    • More robust infrastructure to minimize recruiter administrative tasks to focus on recruiting

  • Hiring Support Tools

    Hiring support tools are asked for by our customers most frequently and should never need to be built from scratch. Proven tools make it easier to ask good questions, evaluate candidates consistently, navigate hiring rules, and stay current with recruitment best practices. Keeping core tools current is the primary way to create a consistent recruitment experience for candidates and enable hiring managers to confidently select the best candidate for their organization.

    Our Services

    • Develop and maintain interview guides
    • Provide evaluation matrices
    • Develop and maintain workplace assessment alternatives
    • Provide international hiring process guidance
    • Maintain evolving best practices guide

    The Outcomes for Our Customers

    • Practical tools to enable the recruiting process
    • Tips, best practices, and training for interviewing
    • Pre-employment skills tests

  • Flexible Hiring Solutions

    Flexible Hiring Solutions focuses on understanding the workforce needs and works creatively to close short term gaps. By leveraging technology and collective resources, we work to create agility in staffing models. Flexible hiring execution enables the organization to tap into new sources of talent, shift the staffing mix (across employee types) over time and reduce the cost of getting work done. UVA is, thus, better positioned to meet the evolving work expectations of the next generation of talent.

    Our Services

    • Develop flexible hiring plans aligned to your broader workforce planning strategy
    • Mobilize specialty recruiting efforts to meet your needs in the following areas:
    • Temporary Staffing & Contingent Workers
    • Student Hiring & Internships
    • Wage Hiring
    • Monitor flexible hiring effectiveness and propose course corrections as needed

    The Outcomes for Our Customers

    • Agile staffing plans
    • Experienced staffing team focused on hiring needs
    • Proactive sourcing to attract the best candidates
    • Rapid job postings
    • Quality, vetted candidates for interviews

  • Pipeline Programming

    Pipeline programming is the process of proactively establishing intentional relationships to develop sources of potential talent for planned future positions or areas of anticipated workforce shortages. Pipeline programming is a data-driven discipline that is dynamically linked to your workforce plan. Effective pipeline programming increases the number of qualified candidates in the candidate pool and reduces the amount of time it takes to fill urgent needs within teams.

    Our Services

    • Prioritize, establish, and maintain relationships with sources of potential talent
    • Develop new talent pipelines
    • Build integrated local, regional, and national partnerships for talent
    • Design and administer programs that improve the effectiveness of flexible hiring solutions (e.g., Super Temps)

    The Outcomes for Our Customers

    • Healthy working relationships with key external organizations
    • Ready pools of qualified candidates
    • Proactive support today aligned to your future hiring needs
    • Flexible hiring programs that enhance the likelihood of placement success and acceleration through the UVA learning curve for program participants

  • Dual Career Services

    Dual Career Services assists UVA faculty and staff’s spouses and partners who are seeking employment in the Charlottesville area. While we cannot guarantee placement, we offer a variety of resources to support staff spouses and partners in their job searches. When done well, Dual Career Services may be the difference between your top choice for a position accepting their new staff role at UVA or declining the offer. Also, it is a visible first impression of the UVA culture and desired employment experience.

    Our Services

    • Evaluate and prioritize referrals
    • Conduct initial conversation and point referrals to available resources
    • Provide advice and periodic updates to hiring managers
    • Develop UVA and Charlottesville specific resources (staff and candidate guides, moving to Charlottesville, etc.)
    • Author content and contribute to dual career website resources

    The Outcomes for Our Customers

    • Focused support for UVA staff spouses and partners seeking employment
    • Warm introductions between hiring organizations and candidates, where appropriate
    • Practical tools and links to resources to enable the dual career hiring process