Alternative Dispute Resolution
“The reality today is that we are all interdependent and have to co-exist on this small planet. Therefore, the only sensible and intelligent way of resolving differences and clashes of interests, whether between individuals or nations, is through dialogue.” - Dalai Lama
Even with the best intentions, people may find they have trouble dealing satisfactorily with interpersonal conflict at work. Over time, unresolved conflict can negatively affect working relationships and the work environment.
Alternative Dispute Resolution (ADR) services help you find constructive ways to deal with conflict in order to maintain a positive, healthy work culture (example: encouraging dialogue between concerned parties before starting a grievance process).
You should use this service:
- before filing a grievance
- when facing a proposed disciplinary and/or performance-based action
- during a disciplinary and/or performance-based action appeal
Employees and managers are expected to participate in ADR in good faith.
- UVA’s ADR program is a partnership of HR consultants, the Faculty and Employee Assistance Program (FEAP), and the University Ombuds
- We collaborate to provide professional conflict management consultation, education, and services to help all employees reach collaborative, mutually beneficial solutions to workplace disputes
How It Works
- Provides an alternative approach to the grievance process, but does not replace it (can be used before or instead of)
- Uses conflict management techniques like mediation, conflict coaching, and facilitation
- Voluntary and informal, and it can be used without fear of retaliation
Advantages of ADR
- informally resolves problems with a colleague, supervisor, or subordinate before they get to a formal grievance process
- addresses issues involving multiple parties with common concerns
- provides opportunities to work with a neutral mediator who is striving for fair, equitable solutions and adherence to university policies
- get information about University policies and referrals to appropriate University programs
- receive consultation ranging from specific issues involving colleagues or coworkers to a comprehensive approach to conflict management in your organization
- learn strategies for initiating discussions where tensions may exist
For general information or to schedule an appointment, call 434.924.4105.