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Open Enrollment Presentations
Learn what you need to know for Open Enrollment and get your questions answered during a live Q&A at the end of the presentation. We'll cover 2027 updates, the UVA Health Plan, tools and resources to help you make informed benefits decisions and maximize your well-being, and key Open Enrollment dates.
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Join the September 22 presentation on Zoom⚒️
September 22
3:00 p.m. - 4:00 p.m.
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Join the September 24 presentation on Zoom⚒️
September 24
12:00 noon - 1:00 p.m.
Personalized Assistance
After reviewing materials and resources on this website, if you would like additional 1:1 personalized assistance, here are some options:
In-Person
Stop by one of our Open Enrollment assistance locations for personalized, one-on-one support.
UVA Human Resources
2420 Old Ivy Rd., Third Floor, Collaboration Spaces D & E
8:00 a.m.–5:00 p.m.
October 5, 8, and 12
University Medical Center
Dining Conference Rooms
7:00 a.m.–3:00 p.m.
October 14
Virtual
Email AskHR@virginia.edu or call 434.243.3344 to schedule a Zoom appointment to review more complex Open Enrollment questions with an HR professional. HR will accommodate as many appointments as possible through Wednesday, October 15.
Benefits and Well-Being Expo
Hoos Well's Benefit and Well-Being Expo is your opportunity to connect directly with HR Specialists and health vendors. Attend informative seminars on a variety of benefit related topics. Get your questions answered and a flu shot at no cost.
Expo Dates:
September 30 - College at Wise, Cantrell Hall
1:00 p.m. - 4:00 p.m.
October 1 - College at Wise, Cantrell Hall
8:00 a.m. - 12:00 p.m.
October 6 - UVA Health Medical Center, Education Resource Center (ERC)
7:00 a.m. - 3:00 p.m.
October 7 - Contemplative Commons
8:30 a.m. - 2:00 p.m.
October 8 - UVA Health Medical Center, Cafeteria (Night Shift)
10:30 p.m. - October 9, 1:30 a.m.
Aetna Support
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A1A Adovacate
Whether you need help finding a provider, scheduling an appointment, understanding your benefits, or overcoming barriers to care, the UVA A1A team is here to help make the healthcare experience easier and more seamless. Their goal is simple: to remove obstacles, reduce confusion, and help you feel supported at every step as you and your family navigate the healthcare system.
The UVA A1A Team is available from 8:00 a.m. - 11:00 p.m. EST, Monday-Friday and 8:00 a.m. - 4:30 p.m. EST Saturdays.
Call - 800.987.9072
Multi-lingual - Aetna’s A1A service offers live interpreters in multiple languages. Call 800.987.9072 and say “translator” or “interpreter.”
A1A Brochure -
AETNA CUSTOMER SERVICE
Phone: 800.987.9072
Hours of Operation:
- Monday through Friday: 8 a.m. - 8 p.m. EST
- Saturday: 8 a.m. - 4:30 p.m. EST
P.O. Box 981106
El Paso, TX 79998-1106
www.aetna.com -
AETNA Medical/Pharmacy Pre-Certification Department
Phone: 855.240.0535
Hours of Operation:
- Monday through Friday: 8 a.m. - 6 p.m. Central Time
- Fax: 877.268.9916
Dates and Next Steps
- Open Enrollment begins on Monday, October 5 and remains open until 11:59 p.m. on Friday, October 16.
- You will receive a task in your Workday Inbox on October 6 to get started.
- After open enrollment ends, benefit changes will be limited to Qualifying Life Events
- On January 1, 2027 the elections you made during Open Enrollment will take effect.
- Any updates to your paycheck deductions will appear on your first 2027 paycheck.
Activate this button to open a menu of quick links for Open Enrollment resources. Use the Tab key to move through the links. Activate the button again to close the menu.