Live Support Opportunities

Personalized Assistance

After reviewing materials and resources on this website, if you would like additional 1:1 personalized assistance, here are some options:

In-Person

Stop by one of our Open Enrollment assistance locations for personalized, one-on-one support.

UVA Human Resources
2420 Old Ivy Rd., Third Floor, Collaboration Spaces D & E
8:00 a.m.–5:00 p.m.
October 5, 8, and 12

University Medical Center
Dining Conference Rooms
7:00 a.m.–5:00 p.m.
October 14

Virtual

Schedule a Zoom appointment to review more complex Open Enrollment questions with an HR professional.

Hoos Well Team at Expo

Benefits and Well-Being Expo

Hoos Well's Benefit and Well-Being Expo is your opportunity to connect directly with HR Specialists and health vendors. Attend informative seminars on a variety of benefit related topics. Get your questions answered and a flu shot at no cost.

Expo Dates:

September 30 - College at Wise, Cantrell Hall
1:00 p.m. - 5:00 p.m.

October 1 - College at Wise, Cantrell Hall
8:00 a.m. - 12:00 noon

October 6 - UVA Health Medical Center, Education Resource Center (ERC) -
7:00 a.m. - 3:00 p.m.
UVA Health Team Members Only Flu Shots - 8:00 a.m. - 2:00 p.m.

October 7 - Contemplative Commons
8:30 a.m. - 2:00 p.m.
Flu Shots Offered

October 8 - UVA Health Medical Center, Cafeteria (Night Shift)
10:30 p.m. - 1:30 a.m.
Flu Shots Not Offered

Open Enrollment Presentation Deck

Open Enrollment Presentation | Final by Shane Michael Moran

Presentation Recordings

Learn what you need to know for Open Enrollment and get your questions answered during a live Q&A at the end of the presentation. We'll cover 2027 updates, the UVA Health Plan, tools and resources to help you make informed benefits decisions and maximize your well-being, and key Open Enrollment dates.

September 22

Recording Coming Soon
September 24

Recording Coming Soon

Aetna Support

A1A Adovacate

Whether you need help finding a provider, scheduling an appointment, understanding your benefits, or overcoming barriers to care, the UVA A1A team is here to help make the healthcare experience easier and more seamless. Their goal is simple: to remove obstacles, reduce confusion, and help you feel supported at every step as you and your family navigate the healthcare system.

The UVA A1A Team is available from 8:00 a.m. - 11:00 p.m. EST, Monday-Friday and 8:00 a.m. - 4:30 p.m. EST Saturdays.

Call - 800.987.9072

Multi-lingual - Aetna’s A1A service offers live interpreters in multiple languages. Call 800.987.9072 and say “translator” or “interpreter.”
A1A Brochure
AETNA Medical/Pharmacy Pre-Certification Department
Phone: 855.240.0535

Hours of Operation:
- Monday through Friday: 8 a.m. - 6 p.m. Central Time
- Fax: 877.268.9916
Aetna Pre-certification Request Form

Dates and Next Steps

Open Enrollment begins on Monday, October 5 and remains open until 11:59 p.m. on Friday, October 16
- You will receive a task in your Workday Inbox on October 5 to get started
- After open enrollment ends, benefit changes will be limited to Qualifying Life Events
On January 1, 2027, the elections you made during Open Enrollment will take effect
- Any updates to your paycheck deductions will appear on your first 2027 paycheck

I Want to Know How to Prepare

Action Items

I Want Additional Online Resources

Online Resources

I'm Looking for Quick Answers to Common Questions

Frequently Asked Questions

Postdoctoral Fellows

The Open Enrollment process for all Postdoctoral Fellows (non-UVA employees) is managed through UVA Human Resources. For additional information specific to Postdoctoral Fellows, contact AskHR@virginia.edu with the subject line "Postdoc Fellow Benefits".

Quick Links

How To Elect Benefits in Workday Changes Coming in 2027 Frequently Asked Questions I Need Help

A couple sitting together Improve your financial and retirement fitness by attending a live webinar or workshop, presented by HR and Hoos Well partners Fidelity, TIAA, and Virginia529.

September 17 (Thursday) - Making the Most of Your Retirement Savings (2:00 p.m.)

Join this Hoos Well reward-eligible webinar to learn about different retirement account types, how much to save for retirement, and ways to preserve and grow your savings to last throughout your lifetime.
Register for this Hoos Well reward-eligible webinar
September 17 (Thursday) - Making the Most of Your Retirement Savings (6:00 p.m.)

Join this Hoos Well reward-eligible webinar to learn about different retirement account types, how much to save for retirement, and ways to preserve and grow your savings to last throughout your lifetime.
Register for this Hoos Well reward-eligible webinar
September 21 (Monday) - How To Get the Most Out of Your Retirement Income (12:00 noon)

Join this Hoos Well reward-eligible webinar to discover how to maximize your retirement income to ensure your financial security doesn’t stop when you stop working.
Register for this Hoos Well reward-eligible webinar
September 21 (Monday) - How To Get the Most Out of Your Retirement Income (2:00 p.m.)

Join this Hoos Well reward-eligible webinar to discover how to maximize your retirement income to ensure your financial security doesn’t stop when you stop working.
Register for this Hoos Well reward-eligible webinar
Retirement Webpage

Retirement Open Enrollment Webpage

Woman waving

If you don’t complete Open Enrollment, most current benefits will carry over

If you do not complete the 2027 Open Enrollment event in Workday, your current elections for health, dental, vision, and HSA will carry over into the 2027 plan year, exceptions include Flexible Spending Account (FSA) and Dependent Daycare Reimbursement Account.
Frequently Asked Questions
You must re-enroll in your FSA to keep it

If you have a Flexible Spending Account (FSA), you must re-enroll if you want the account to continue into 2027.
FSA Webpage
You must re-enroll in your Dependent Daycare Reimbursement Account to keep it

If you have a Dependent Daycare Reimbursement Account, you must re-enroll if you want the account to continue into 2027.
FSA Webpage
Benefits elections close after the deadline, even if you started to make changes

If you have started to make changes but do not submit your Open Enrollment event in Workday, any changes that were in progress will be lost, and your current 2026 elections will continue forward for next year, except for your FSA elections.
Frequently Asked Questions
Not every spouse is eligible for the UVA Health Plan

If an employee’s spouse does not work at UVA and has access to other health coverage that meets Affordable Care Act affordability and minimum value standards, the spouse is not eligible for UVA health coverage except in the following circumstances:

Spouses whose employer offers affordable health care that provides minimum value, but ALL of their health options are HMOs and the spouse lives outside the HMOs' defined service areas, are eligible to be a dependent on the UVA employee's health coverage.

Not sure if your spouse's coverage meets ACA standards? Use affordability standards use the calculator below:
Affordability Standard Calculator
Spouses both working at UVA can have separate plans

UVA spouses may choose who covers and who waives, or they may have separate plans.
Frequently Asked Questions
You can increase your Supplemental Life insurance coverage without medical evidence of insurability only during Open Enrollment

Supplemental Life Insurance for MCRP and ORP participants who are already enrolled in Supplemental Life Insurance: You can increase your coverage by one increment without providing medical evidence of insurability (up to the Guarantee Issue Amount).
Life Insurance for ORP and MCRP Members and Housestaff